The Pingtan Dongfushan Hotel boasts a prime location with numerous restaurants and supermarkets nearby, and its own parking lot is convenient for those driving. The bedding was clean and hygienic, and the rooms were well-equipped. The female staff at the front desk were warm, patient, and attentive. However, there were some drawbacks. The middle-aged woman in charge of catering at the breakfast restaurant seemed to have received no training in service etiquette or etiquette. She lacked respect and spoke rudely to the elderly customers in their sixties and seventies. While it's acceptable to limit each person to one egg and prohibit leftovers, it's unacceptable to treat these much older people like children. Furthermore, my spouse and I took two eggs, one of which had a sticky egg white and smelled of ammonia. My spouse asked the woman if she could replace it, but she firmly insisted that all the eggs were fresh and couldn't possibly be bad, refusing to give a replacement – she was incredibly stubborn! As out-of-towners, we don't want to argue or quarrel with you. So, taking this opportunity, I hope your hotel will strengthen its training for these outsourced staff, teaching them proper communication skills and service concepts. Otherwise, it will directly affect the hotel's image. I initially thought the hotel was quite good in all aspects, but this lack of professionalism among a few individuals has negatively impacted the hotel. Frankly, I really wanted to give it a 5-star review.
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