Guest User
May 4, 2025
There were red ants in the room, and my friends were bitten. The hygiene conditions were shocking. I wanted to find the boss to deal with it, but the phone was completely unreachable. After a while, a person who looked like an employee showed up. Although he showed concern, he couldn't make the decision and could only use insecticide to deal with it, which had limited effect. I asked if I could change rooms, but was told that there were no other rooms to change. The staff also tried to contact the boss, but still couldn't get in touch. There was no clear way to deal with the whole thing.
Because the room was so unsafe, I didn't dare to continue living there, fearing that I would be bitten by red ants again when I slept at night. Finally, it was not until 12 o'clock in the morning that the staff arranged for us to live in their staff dormitory. It was not until the next morning that the boss finally contacted, but he was only willing to refund about 80% of the room price. I think this way of handling it is very unreasonable, and the overall SOP is chaotic, the communication is poor, and there is no concern or compensation for the bitten people.
If you care about the quality of accommodation, hygiene and service, this hotel is recommended to be carefully considered.
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