Anonymous User
July 3, 2022
Ctrip used points to upgrade the room type. When I arrived at the store, it said that the hotel could not see the information of the upgrade location. There was no big bed, and the upgrade could only be a standard room. It is not appropriate for my husband and wife to ask me to change the standard room, right? So I said no to upgrade, and called Ctrip customer service to say that there is no room to upgrade, and asked to refund the points. The lady at the front desk corrected me in a bad manner and said, "No, you don't want it." I was on the phone, and I didn't refute her. Later Ctrip customer service returned the points after verification. The attitude of the lady at the front desk is quite unpleasant. When I checked out the next day, the lady was very nice.
In other respects, the location is very close to West Bay, and it is also very close to the shopping center. There is a night market at night, which is very lively and the price is very beautiful. Other aspects are worth recommending.
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