We stayed at this property for about 10 days, starting August 18th. Upon arrival, we were assigned a ground-floor studio apartment with a garden. As soon as I opened the door, I immediately noticed a strong musty odor and a damp feeling. I immediately reported the situation to reception, as we were traveling with our two-year-old daughter and didn't want her sleeping in a damp environment. The receptionist told me no one had complained before, and when I asked to change accommodations, she offered a solution that was unfeasible for us, as it was an apartment with a staircase and a mezzanine bed. They therefore "solved the problem" by providing us with a Dyson air purifier and promising us a change of apartment the following morning. That same evening, after dinner, we figured out the reason for the strong musty smell. There was a large leak on the ceiling in the bathroom and in the kitchen/bedroom (since it was a studio apartment, it was a single room), with mold in the bathroom, kitchen, hallway, and closet. We barely slept that night due to the smell and the damp environment. The next morning, we were offered a second-floor apartment with a very nice terrace, but it was only available from Thursday, so we would have had to spend another two nights in ours. Having no other options, we accepted, and on the evening of the second day, a maintenance man showed up to inspect the leak and take photos. Only the next day, after two nights, did a woman from management show up, apologize, and personally inspect the situation. She offered us another apartment on the ground floor, but we decided not to accept and instead spent another night (our last one). That same evening, a severe storm struck, leaving us without electricity and water began to leak into the apartment, and the air conditioning fan coils began to leak, soaking the floor and even our luggage, which we hadn't yet had a chance to unpack before moving. We had to dry the floor with towels because there were no rags or mops in the apartments, and we had to put out a basin to keep the sofa from getting wet... all with our cell phone flashlight! The next day, we spoke to the management, and they apologized again, claiming that no one had noticed the leak in the ceiling before us. They refunded us for the three nights during which I had practically no sleep... Once we moved, our holiday went much better. The common areas are very nice, the atmosphere relaxed, the restaurant very good, the sea nearby. An ideal property for families with green spaces, a small park, a kids' club (a room with games and books used due to bad weather), swimming pools, etc. In the evening, after dinner, there was a baby dance in the bar area, which was nice for the little ones. It's a shame about the initial mishap that partially ruined our holiday. Certainly some accommodations need more maintenance. In any case, I find this unacceptable.
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