Vivien
September 29, 2022
The Hotel Primavera is a lovely Italian building ideally situated near the centre of Pisa, and within a few hundred yards of the cathedral and leaning tower. I am a wheelchair user and I booked an accessible bathroom. The bathroom was indeed accessible, but not the hotel itself. The staff did not seem to understand that 'accessible' meant accessible for a wheelchair. Although the staff were very friendly and willing to give me every assistance, it meant that every day I had to crawl on the floor to get into and out of the hotel. It also meant that breakfast was not available to me, nor reception.