Logis Hotel Luccotel

The hotel was so run down we thought it has gone bust! The man on the desk was abrupt and rude. The restaurant was closed, after having booked this when I booked my room. The garden was overgrown and very scruffy. There were no amenities in the room, tea / coffee etc, soaps, tissues. Do not go to this hotel, unless you want to be disappointed.

Paid deposits totalling €750 for 3 couples in early 2020 before Covid for planned trip in September of that year. Tried to get deposits reimbursed but they refused stating that they would be holding on to the deposits (which they were entitled to do) and we could re-apply 18 months after September 2020 which took us to March 2022. They could have used their discretion to return the deposits in 2020 but instead gave themselves a bad reputation with their attitude. Getting them to return the deposits in 2022 was difficult with some staff members being unhelpful and the manager, Marc Vincent being obstructive. At first he asked for our bank details but then said that they can't do bank transfers and would send a cheque instead. This took longer. Eventually got deposits back in June 2022, more than 2 years later. There were no apologies. The hotel has done itself no favours by the attitude of the manager and some staff. Compare to our other 3 couples who were booked at the same time at a nearby hotel and were reimbursed straight away in 2020 on request. Logis Group have been made aware of the poor service at Luccotel. Not recommended. Acomptes versés totalisant 750 € pour 3 couples début 2020 avant Covid pour un voyage prévu en septembre de la même année. J’ai essayé de faire rembourser les dépôts, mais ils ont refusé en déclarant qu’ils conserveraient les dépôts (ce qu’ils avaient le droit de faire) et que nous pouvions présenter une nouvelle demande 18 mois après septembre 2020, ce qui nous a amenés à mars 2022. Ils auraient pu utiliser leur discrétion pour retourner les dépôts en 2020, mais se sont plutôt donné une mauvaise réputation avec leur attitude. Marc Vincent, le gérant étant obstructionniste. Au début, il a demandé nos coordonnées bancaires, mais a ensuite dit qu’ils ne pouvaient pas faire de virements bancaires et qu’ils enverraient un chèque à la place. Cela a pris plus de temps. Finalement obtenu des dépôts en juin 2022, plus de 2 ans plus tard. Il n’y a pas eu d’excuses. L’hôtel ne s’est pas fait de faveurs par l’attitude du directeur et de certains membres du personnel. Comparez à nos 3 autres couples qui ont été réservés en même temps dans un hôtel voisin et ont été remboursés immédiatement en 2020 sur demande. Logis Group a été mis au courant de la mauvaise qualité du service chez Luccotel. Non recommandé.

Even if there is nowhere left to stay … don’t stay here. The staff treated us like dirt and completely blanked every enquiry. Trying to get an overpriced beer was a joke .. left waiting for 40 mins while staff repeatedly served French guest and avoided us. Staff pretended not to understand and clearly really didn’t want British people staying here. We had ten rooms pre booked for over a year but we’re given the worst basement rooms. The group has apparantly been coming here for several years but never again. Really the worst customer service I have ever experienced.

Great hotel with amazing views towards the town of Loches, really friendly staff and enabled us to book in even though we were early...took advantage to the terrace for a nice aperitif after a long drive and looked down towards the town itself.