Guest User
May 21, 2024
Spent a week here on a couples vacation. I rely heavily on reviews, so thought it beneficial to share my experience on here. This is not a 4 star hotel. It may have been at one point, but the apartments are in a serious need of a refurbishment. Let me be abundantly clear - you NEED a car to stay at this resort. Otherwise, you are taxiing everywhere and the shuttle bus was suspended whilst we were there. There is one tiny local shop located about 100m from the resort. Other than this, you need to taxi everywhere - if you haven’t rented a car of course - as the resort quite literally sits on a motorway. Taxis also appear to charge different fares at times of the day, so to Los Cristianos - which is described by the hotel as being 5 minutes away - can cost anywhere from €9 - €15. Pros: • Bruno the staff member was particularly helpful at reception. • The rooms are spacious, and the terrace is excellent. • The beds are memory foam, so an acquired taste. • If you don’t plan to leave the resort much, this could be for you. • Good fridge/freezer. Cons: • We waited 2 days for air con to be fixed, which resulted in a lot of our food like sugar becoming infested with bugs in the heat. • The amenities are extremely outdated - all of the markings are gone from the cookers, so you are playing by ear what is fan assisted, what temperature is, etc., I appreciate this may not be the case in all of the apartments but it was in ours. • You must request housekeeping 24hr in advance - or for the duration of your stay - however, if you leave a do not disturb sign up for more than 10 minutes, your apartment will not be cleaned. I also wouldn’t consider it a clean, rather a replacement of towels and bed clothes. It’s not a good sign when your feet get dirty from the initial arrival inside your own apartment. • Bathroom greatly outdated, lime scale build up. • Shuttle bus wasn’t working so we were required to taxi everywhere, sometimes more than twice a day to get to shops and then perhaps out in the evening. Taxis cost more than the holiday itself. All in all, I think this hotel really needs reevaluation of its rating. I wouldn’t consider this a 4-star. Only thing we had food-wise was 2 alcoholic drinks by the pool - one cocktail, one Jameson and it was €20. We didn’t try the restaurant so can’t comment from that side but menu was expensive from what we saw. Most major inconvenience for us was location, we’re a young couple and granted, we potentially could have done more research, the advertising states how closely everything is connected. The area itself is extremely residential and being on a motorway means being unable to walk anywhere. If it works for you, great, but it didn’t work for us this time unfortunately.