An absolutely disappointing stay – never again!
At check-in, we weren't told a word about the minibar being chargeable. There was no price list in the room, and a QR code was nowhere to be found. It was completely unclear to us that there would be additional costs.
Only after we actively inquired at reception were we informed that the minibar was chargeable – by which time, of course, it was too late.
What was particularly negative was that instead of a fair or accommodating solution, they insisted on full payment. Furthermore, they even blocked our access to the room until the bill was settled – an absolutely inappropriate and customer-unfriendly approach.
I have never experienced anything like this. A complete lack of transparency, no willingness to compromise, and a very questionable way of treating guests.
Definitely not recommended.
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