Hipotels Playa de Palma Palace&Spa

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

The lobby was spacious, clean and very nicely decorated. The rooms were very comfortable and clean. My only issue was the two twin beds that aren’t connected and come apart. The breakfast was great and the pools. Overall a great place.

The area in which the property resides is really dangerous, loud and seedy. Be aware.

Nice and friendly staff. The food is excellent and where they shine

All in all a 8/10 stay and hotel. Everything was super nice, clean and quiet hotel, nice area, walking distance from beach, nice rooms, etc. Only (small) things that doesn't make it a 10 was: - Coffee was really bad at breakfast (I expected more from a 5 star, especially since the rest of the breakfast was amazing) - There was 3 free nespresso capsules in the room (that was better than the served coffee) but they weren't refilled and neither was the milk in the fridge - Rooftop bar was closed when I was there (mid Nov) and no info about this when booking - No outside serving of food, which was terrible. There was tables outside of the restaurant, but for some reason you could not eat outside (tried for lunch) - The Do not Disturb system for the doors was a little too fancy with a button you had to press on the inside of the door, which meant you didn't know yourself what status it was on. Also, it meant you couldn't set the room to DND after you left, in case you didn't want housekeeping to come - Walls were quite thin, which I experienced when a could with a small child move into room next to mine and child cried very early morning. Not the hotel's fault the child cried, although the room could have been better insulated for noise Otherwise as said, nice and calm stay.

We enjoyed a 10 day stay at Hipotels Playa de Palma Palace. The hotel is wonderful and the food exceptional! As many other guests have commented, the Hotel and rooms are very clean and everything is in good working order. A big plus is the spa that is available to all guests. We spent many hours enjoying the sauna, steam room, pool and heated seats. The staff were all friendly and polite. We ate meat every evening and the gentleman at the meat station, Tamba prepared our meat just right. We preferred the strict rules around designated smoking areas and evening dress code at this Hotel as it made our stay more enjoyable. The sister Hotel, Hipotels Gran Playa de Palma has activities at the pool for the children and adults which all guests can enjoy.

Not enough staff at the pool area to take drink orders, same of an evening with drink orders Flat atmosphere too of a day, appreciate it’s a relaxing hotel but needs more atmosphere