Hotel Sahara Playa Reviews

Response from Property: Dear valued guest, Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you enjoyed our Evening Buffet and found it to be great value for money. Providing high-quality food at an affordable price is something we take pride in. We appreciate your feedback regarding the variety of options available. While we may not offer an extensive selection, we strive to ensure that the dishes we do offer are of the highest quality and cater to a diverse range of tastes. Our team works diligently to provide excellent service, and we are pleased to hear that you found them to be accommodating during your visit. We hope to have the pleasure of welcoming you back soon to experience our breakfast and lunch offerings. We are confident that you will find them equally satisfying. Thank you for choosing to dine with us, and we look forward to serving you again in the near future. Warm regards, Andrei

Response from Property: Dear Guest, Thank you for sharing your thoughts on your recent stay at our hotel. We appreciate your feedback and regret to hear that your experience did not meet your expectations. We are delighted that you appreciated the hotel's convenient location near the beach, taxis, and plaza. However, we are sorry to learn that other aspects of your stay fell short of your expectations. We sincerely apologize for any inconsistencies in the breakfast options and for any inconvenience you experienced. Your comments about the additional costs for services are duly noted, and we will review our policies to ensure transparency in pricing. Regarding the in-room amenities, we apologize for any oversights. We will address the lack of complimentary coffee/tea/water in the rooms and explore ways to enhance the convenience for our guests. We regret that your overall experience did not meet your expectations and that you found it to be expensive for what was offered. We take your feedback seriously and will assess our all-inclusive package to ensure it aligns with the expectations of our guests. We appreciate your candid feedback, as it helps us identify areas for improvement. We hope you will consider giving us another chance in the future, and we will strive to provide a more satisfying experience. Kind regards,

Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our breakfast buffet did not meet your expectations. We apologize for the disappointment caused by the cold food and dirty plates. This falls well below the standards we strive to uphold in our hotel. Rest assured, we have addressed this issue with our kitchen and housekeeping teams to ensure that such incidents are not repeated in the future. Additionally, we are deeply concerned to hear about your interaction with one of our staff members. Providing courteous and helpful service is of utmost importance to us, and we sincerely apologize if you felt otherwise. We will investigate this matter further and take appropriate action to ensure that all our guests receive the level of service they deserve. Please know that your feedback is invaluable to us as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with the high-quality service and experience that we are known for. Best regards,

Response from Property: Dear Guest, Thank you for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the areas where we fell short of your expectations, and we appreciate your constructive criticism. We regret any confusion regarding the room view not meeting your expectations. We understand the importance of accurate room assignments, and we apologize for any inconvenience caused. Your comments about the check-in experience and the lack of warmth in the welcome are duly noted, and we will address this matter with our team to ensure a more positive arrival experience for our guests. We are sorry to hear about the challenges you faced in finding your room in a different building and the lack of assistance. We understand the importance of a seamless check-in process, and we will work on improving communication and assistance for future guests. Regarding the room discrepancy, we apologize for any inconvenience. We strive to fulfill all booking requests, and we regret any oversight in this regard. Your feedback will help us enhance our procedures to prevent such issues in the future. We also appreciate your comments on the air conditioning in the bedroom. We will investigate this matter to ensure that all rooms meet the expected standards of comfort. Concerning the food menu, we understand the importance of catering to diverse dietary preferences, and we regret that our current options did not meet your expectations. We will review and enhance our menu to provide a more inclusive selection for all guests. Your overall satisfaction is important to us, and we are committed to making improvements based on your feedback. We appreciate your recommendation to thoroughly review details before booking, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Warm regards,

Response from Property: Dear Ralih, thank you for sharing you rexperience with us on tripadvisor. Altough we would have wanted a more positive review, we will use the elements pointed out by you to improve our service. As every other Hotel, we offer several types of room who differ in price and views.. it al depends on what you book and what caracteristhics the room has. We have a very international buffet with plenty of choices to choose from, however, we would not advertise as a Halal Buffet. However, i am sure there was a misunderstanding along the way, since our staff goes above and beyond for our guests. best regards from Gran Canaria

Response from Property: Dear Stephen, first of all, a big thank you for the latest visit and for sharing your experience with us. Altough we would have hoped for a more positive review, its feedback like yours that help us improove daily and rest assured, we will use this helpfull information to turn things arround. We have already started making some changes, that will improve the guest experience. the first one on the list will be a new bar opened on the same terrace with the restaurant where all inclusive cusomers can enjoy their benefits without having to go the extra yards. The food offer will be more diverse, with canary chinese, mexican and american specialties starting from tomorrow. I would like to take this oportunity to apologize for not being able to offer you with a better experience and we would like to get the chance to prove to you that we can do better. If you decide to visit us again, let us know via email, and i will make sure personally that everything will go as it should Best Regards, Andrei Stefan