Guest User
March 17, 2025
Very disappointed. Have been going to Aqua for over a decade. And this time probably our last. Booked 9 months in advance. Asked as usual for bungalows next door to my friends and near the bar / restaurant area (we travel together to Aqua all the time). Arrived to find we were in the bungalows by the exit door and not together. My bungalow hadn’t been occupied in a while, it smelt musty. The shower didn’t work and I had to clean the shower head because it was blocked. The lovely leather / suede sofa really did smell, it had visible stains on it. I booked for 2 people and was charged the extra. I told them via email that my partner was arriving a few days later than me. When he tried to check in, he wasn’t allowed and despite me showing the documents, the guy called “yabba” just said no and said the office said they hadn’t received the booking. My partner stayed 1 night and just left. Yabba was only really interested in flirting with a could from Netherlands. Paid over E4000 for 2 weeks over Xmas and was so disappointed and do after all these years. Probably the last time ever. Have booked for Christmas 2025 but not here. ( avoid Bungalow 11 ) makes me sad as previously always enjoyed Aqua and seeing Arec and Liber who were great and I think the guy in the office (think I recall his name was Ingo ) left also as this booking was so screwed up.