Hotels near Volcan Poas - Entrada Principal, Poas

My husband and I booked an impulsive last minute stay here when we needed to overnight while in the San Jose area. We knew we didn't want to stay in San Jose and after a little searching this beautiful mountain area sounded right up our alley. We were so glad we chose this place! The lodge is really stunning and has Welsh influences as well as Frank Lloyd Wright influences in the design. A bit of modern meets old school and it really creates a cozy and welcoming environment. Our room had a fireplace and a private garden area that was so lovely (and it gets chilly at night in this region so we definitely enjoyed using the fireplace! Though there was a heater available for use as well). It was a really cozy and inviting space. The bed was extremely comfortable and the linens, too. My husband particularly loved the spacious bathroom with the incredible rain shower. We enjoyed dinner as well as breakfast in the dining room and both were outstanding. The steak was like butter! And it would be a shame to miss out on their homemade granola and jam. We arrived at night so we discovered the grounds are utterly beautiful on the morning of our stay. Definitely make time to hike one of the trails (they have maps in each room) and visit the pretty little greenhouse on the property. We were gasping over the beauty of the farmland where this hotel sits and hopeful that we'll return for another stay in the future. Truly a beautiful and comfortable stay.

We were greeted by a lovely young woman wearing big glasses and a bigger smile. She checked us in, greeted me as an honors member, explained the amenities and discounts and even called me an hour later in my room to see what else she could do. She helped me login to the wifi and order her recommendations from room service. Just the most amazing service I’ve seen in a long time.

I appreciated that the room was spotlessly clean, with all sorts of amenities. The staff was very proactive and helpful, and the location right across from the airport was the main reason I chose it. The problem, though, is that our room (#135) had no window curtains to block out light. All it had was a flimsy screen that you could easily see through. I imagine anyone passing by the first floor room would have been able to see inside the room, because it was easy to see outside through the screen. At night-which comes very early in the tropics-the light from eight powerfully bright lights in the parking lot lit up our room. There was no way to darken the room, the light was so bright you could have read by it. None. Hence I got NO sleep because the room was lit up. Please, put up black out curtains.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

We stayed at this hotel at 3 occasions between February and March 2024 and it is a good hotel for a short stay. Rooms, amenities, breakfast, ..., all very enjoyable. I would especially like to mention the front desk clerk Andrey Gomez who was very professional and attentive, with a 'let's solve the problem' attitude. This can not be said about our shuttle driver. We needed a shuttle to the airport (outside the hours when it is free) and the driver was late and upped the pre-arranged price en route to the airport. Due to a misunderstanding with my co-passenger (my mistake) I overpaid the driver, who did not blink and cashed the money, giving himself a 50% tip on an already overpriced ride. This person should be fired immediately.

The hotel was clean and comfortable with great food and good service. We were there for 3 nights at the beginning of our trip and 1 night at the end. The staff accommodated our early check in on our last stay, which we very much appreciated. We also had relatives visit us in the lobby and they were very accommodating with moving the furniture around for us to be comfortable. There was a lot of variety for breakfast! We would definitely stay again, if in Costa Rica.

We stayed in this hotel in March 2023 for one night. The staff at the front desk were superb, and the room was clean. The hotel is extremely close to the airport, which makes it a great place to stay for your first night in Costa Rica. Noise from the hallways did carry into the rooms, but other than that, everything was great!