Heritage Hotel Suites and Spa

The worst possible hotel in Pokhara, Nepal. DO NOT CALL THIS A 4 STAR HOTEL, DOES NOT DESERVE EVEN 1 STAR!!!!! Pathetic service & horrible owner/director (despite knowing the issues, did not help - just sat there). We were a group of 45 friends and family including senior citizens, who booked the hotel with the only condition that we are given rooms in the new block with lifts. At the day of the checkin, they did not give us rooms in the new block with 100s of excuses despite seeing the senior citizens present which did not have a lift too. Pathetic food, horrible quality, no variety and very rude staff. Road side food is better than paying through your nose for this pathetic hotel. The 1st day the buffet food was completely over, the hotel staff were least bothered and did not compensate forget refuelling the food at the counter. Only 1 person was there - to help with the bags, to help with the restaurant and room service. Cook cum bottle washer, no proper staff at the property. Women felt very unsafe and not comfortable. No water in the room bathrooms, despite requesting the reception multiple times. They gave us a very tough time and a very unpleasant stay. Do not go by the pictures, it is all an eye-wash or the location, it is a sub-standard hotel that doesn't deserve a visit and your hard earned money. On the day of our check-out, the staff and owner did not open the gate due to some payment issue which was already cleared and did not reflect in their systems due to some internal error for them. They kept all 45 of us sitting in the lobby, without letting anyone leave the main gate. Furthermore, we had to put our own bags into the bus without any help from the hotel support staff. It was very difficult for senior citizens and women travelling with us, very uncomfortable too. I write this on behalf of 45 well-travelled members who are willing to write their own 45 individual reviews, but consider this a review from all of us. As a travel agent, I will never book this property for anyone or suggest it to any individual travelling to Pokhara.

Our stay at the Heritage Hotel was a wonderful experience for us. The Heritage is full of charm and history. The hotel is very conveniently located in the centre of Pokhara, but in a quiet street about a minutes walk away from the main street. The staff went out of their way to look after us and did their best to make our stay as comfortable as possible. The breakfast was really good with quite a wide choice, including a full English b/f! And the dining area itself was lovely. Our room had a lovely view of the interior grounds of the hotel, and the room colours were very relaxing. When we had to leave very early on our departure day the staff arranged to have our breakfast neatly packed in convenient take-away containers so we were able to eat it later that morning in comfort when we stopped on our way back to Kathmandu. What great service - totally unexpected but really appreciated! We highly recommend this hotel. And we will definitely stay there again the next time we visit Pokhara.