AVOID THIS PLACE!!! You will never meet more heartless, less sympathetic, more greedy people than these owners. We are a family of 3 (2 adults and 1 child). Booked for four nights in advance and checked in without incident. Check-in staff was very nice. About an hour before our dinner reservation, we noticed a lot of ants in the room. I went down to speak with the staff and they immediately called the owners to come. The owners was a mom and daughter duo. The owners did not seem surprised by the ants and immediately went to check out the spots where the ants entered. Actually, they knew where the ants entered even before we pointed them out. The mom brought in a latter and sprayed the room with ant spray. We told the owners that we don't feel comfortable staying in that room with the trail of ant everywhere, including the bed. The owners said that this was the only room. You either take this room or we can give you a break and give you a refund without penalty. My concern is that we had nowhere to stay for the next four nights. Essentially, the mom and daughter didn't care what happened to us. The daughter actually had the audacity to tell us that they would lose $$$ by giving us a refund. This went back and forth for 30 mins or so without much decision. We had to leave as we had a dinner reservation which was made 2 weeks in advance. We asked that they help us figure out alternative accommodations, within reason. We spent all dinner looking up alternatives on our phone. Come back around 10pm to meet with the mom, daughter, and brother who we are told is the administrator of the property. The alternative they found us was one night in a room on the ground floor of the building but not part of the hotel. Nothing in the room expect 2 beds on the floor. Bathroom was not renovated. There is a glass sliding door that leads to the side street of the building so not exactly safe. For the remaining three nights, they were going to put us in a friends airbnb which they showed us pictures of. Again, much older and unrenovated place. That was our options. An ant infested room or a dingy room on the ground floor which was not part of the hotel rooms. We decided against those options and left the hotel at 11pm. We literally rolled our luggage out at 11pm and all they said was "sorry for the inconvenience." We were also told that they will initiate the refund to ******* by midnight that night. I called ******* at 5am the next morning and they did not initiate a refund. When I told ******* the situation, ******* tried contacting the hotel. When the hotel did not respond, ******* initiated the refund. By mid morning that day, the brother messaged me to yell at me for calling ******* to ask for the refund. Not sorry that they left us without a place to stay or no care at all but concerned that the room is now locked and they cannot rent it out. The ant infested room that they cannot rent out.
