Guest User
April 21, 2022
I planned to stay 2-3 weeks but left after 3 days. I cannot understand why this place is highly rated. I've traveled extensively and cannot think of another experience which compares. I have NEVER felt this unsafe. I felt unsafe with and bullied by Mauri. On our first ride together (alone), dogs attacked my horse (not barked at, ATTACKED). He never even turned around to look at me, let alone attempt to assist me in any way. When I regained control of my frightened, kicking horse and evaded the dogs, I told him I felt unsafe with him and wanted to return to the Hacienda. He didn't want to. ”They’re dogs,” he said, “what do you want me to do about it?” In that moment, I decided to cut my stay short. I insisted we return to the Hacienda. We were 20 min into our ride. I asked if we were returning every 15-20 min, for an hour. "Do you feel better now?" He asked after almost an hour and a half. I suspect he ignored my request to return hoping I'd forget the incident. This made me so uncomfortable. At the Hacienda, I told Mauri I planned to leave within the next few days. He angrily demanded to know why - though I’d already told him — and dismissively waved his hands in my face when I responded. Mauri seemed, multiple times over the course of that day and the following day, to “forget” I wanted to leave. He claimed he called the taxi — I asked that afternoon and 4x the following day. When I asked for the final time, in the evening, he said "so you're REALLY leaving?" I said yes. He said he had not received a response. "What should we do if they don't respond?" I asked. "Yeah well I don't know," he said, and glared at me in silence. Luckily I found the phone number and sent a WhatsApp message; they responded in five minutes! I arranged the taxi myself. I am traveling alone; I was so disturbed by this. If I want to leave, the hotel is supposed to help me arrange transportation; I felt held hostage. I realize this sounds insane; it felt insane living it in the moment. Backtracking: on my first day there, Mauri commented on my tattoos and told me I should “stop getting them.” He told me about another client — a tattooed American woman who got into the jacuzzi “in a tiny little bikini so you could see everything.” I thought this was inappropriate and it made me uncomfortable. I shrugged it off; I traveled so far to get here and had high hopes. Mauri gave me three different horses in my 2 days of riding. The first reared when spooking. Another bolted in the paddock and bucked several times when I slowed him. I was told “these are horses for experienced riders” in a tone that implied I somehow asked for this by saying I was experienced, and should “handle it.” I did, but this was jarring and not the experience I wanted or expected when I booked my trip here. No one ever assessed my riding ability. On my second day, I witnessed a small child fall off her horse and almost get trampled. Mauri blamed her for “not controlling her horse” (she was 8 and a fi