Home2 Suites by Hilton Pompano Beach Pier

Everything was great excluding the Breakfast.

Hotel is luxurious and representable but if you are going to park in the parking lot, just know your going to need to use your room card to get in and out of the parking lot. There will be a possibility that the card won’t work like it happened to me. We gave numerous of walks back and forth to get our parking ticket stamped in order to come out of the parking lot. Also in the room you would need to keep you card in a slot to keep the bathroom and hallway light on. In order to use the elevator you need to swipe your room key card as well. Unfortunately, this was only a 1 night at this hotel. And we had more headaches than any other we had stayed before. Hotel is nice and all but all the tech and going back and forth is not worth it.

Clean room and hotel parking is an unattached to a garage so there is a small walk to and from your car but not too bad!

Friendly and helpful staff. Great breakfast options every morning. Pool area very clean and pleasant.

Overall it was a good experience. Check in was good although it seems like the front desk staff are kept very busy so sometimes there can be a bit of a wait. Parking was a little confusing as it is in a separate building across the street. The location is just a block off the beach and right by the pier and the area seems pretty nice. The rooftop bar is a nice touch and has a decent view of the ocean.

Location is great but the hotel itself is average room was ok beds were not the most comfortable. Our fridge didn’t work at first but the hotel did swap it out. Tile around the pool is jagged in some places and actual cut my daughter’s foot. We had a family emergency and had to leave early and while carrying stuff to the hallway one of the managers saw us and started telling us we were going to have to pay a late checkout fee. Didn’t ask us about our stay just straight to a late checkout fee and when we tried to explain or actual checkout day was the next day but we had an emergency and were leaving early due to it. She tried to still say it was a late checkout at first. It was a very unprofessional interaction in the middle of the hotel hallway. Later we asked to pay the late checkout but have the unused night refunded the hotel refused. We will not be staying here again and makes me think twice about using any Hilton hotels.