I arrived at the hotel very tired and had already sent a message specifying that I had mistakenly booked for only one night and needed another, so I asked if there was availability for another night. The woman at the front desk told me that the standard room I had booked wasn't available, but the superior room was available and I would have to pay the difference. Furthermore, the standard room they had sold with a window actually overlooked a shaft with no air vent and a wall less than a meter away. I explained that I suffer from claustrophobia and couldn't stay in a room without a window. They replied that the room with a window was the superior room and cost more. That's fine, I said I'd take it. We looked at the price on Trip.com and wanted to pay the difference from the published price, including breakfast. Bottom line: they charged me more because I wanted to change rooms and it was the weekend and the prices were higher. Tired as I was, I accepted just to go to my room and rest. At a certain point that evening, we noticed the room was full of water. I called the front desk to report the problem, and the concierge came to the room to examine the problem. When he knocked on the door, I opened it and saw that they had placed several towels in front of the room entrance to cover the copious water leak from the next room. The concierge apologized and moved us to a room on the upper floor... they knew about the expansion but hadn't told us! The bathroom ceiling in both the first room and the second room was full of black mold. Generally, the standard of cleanliness was poor.
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