Hotel Neo Gajah Mada Pontianak by Aston Reviews

Response from Property: Dear Ms. Jennyffer Gou,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for sharing your review and for the positive ratings regarding cleanliness, surroundings, and especially our service. We are pleased to know that the air conditioning in the room helped provide comfort during the warm weather in Pontianak.We also appreciate your understanding regarding the initial smoking room and are glad that our team could promptly arrange a non-smoking room once it became available. Your kind appreciation for Mrs. Mala is truly valued, and we will gladly share your compliments with her as recognition for her helpful service during your stay.Thank you for your encouragement to keep our hospitality standards high. We look forward to welcoming you again on your next visit.Regards,ExsanGeneral Manager

Response from Property: Dear Mrs. Masya,Warmest Greetings from Hotel Neo Gajah Mada PontianakThank you very much for your kind review; we are delighted to know that our strategic location, friendly staff, and fast service contributed to a pleasant experience during your stay. Your recommendation truly means a lot to us, and we are grateful for the trust you have given. We look forward to welcoming you back for another comfortable and memorable stay.Regards,ExsanGeneral Manager

Response from Property: Dear Mr. TRK, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your review. We are pleased to know that our strategic location in the central business district, as well as our breakfast, provided a comfortable stay. We also noted your feedback regarding the room size and price, which we felt were appropriate for the hotel's condition. This will be our focus as we continue to improve the quality of our facilities and services. We look forward to welcoming you back on your next visit. Warmest regards, Exsan General Manager

Response from Property: Dear Mr. Suyanto, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review and rating. We are pleased to know that you are satisfied with our strategic location and the services we provide. Regarding the drinking water available outside the room, this is part of our commitment to reduce the use of single-use plastic waste, especially plastic bottles. Therefore, we provide drinking water gallons in the corridor area so that guests can still have easy access to drinking water while also helping to protect the environment. We greatly appreciate your input and will be used as evaluation material to improve guest comfort in the future. We hope to welcome you back in the future. Warmest Regards, Exsan General Manager

Response from Property: Dear Sir/Madam,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. We truly regret that you were assigned a smoking room while expecting a non-smoking room, and that the strong cigarette smell caused discomfort. This is certainly not the experience we aim to provide.Please rest assured that your feedback regarding the room condition, including the window access and the cleanliness of the bedsheets, has been shared with our Housekeeping and Engineering teams for immediate review and improvement. Your comfort and well-being are our top priorities.We are, however, grateful to know that you appreciated the service provided by our team. Your kind words mean a great deal to us.We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in a non-smoking room as per your preference.Warm Regards,ExsanGeneral Manager

Response from Property: Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your review. We are pleased to hear that the comfort of the room, the excellent service, the delicious breakfast, and the strategic location provided a pleasant stay. This review is an encouragement for us to continue providing the best. We hope to welcome you back on your next visit. Warmest regards, Exsan General Manager

Response from Property: Dear Mrs. Carolina Ivy, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review. We are pleased to know that our strategic location on Jalan Gajah Mada provided a comfortable stay. Your feedback regarding the room size and the adequate breakfast will be our focus in improving the quality of our facilities and services to make your next experience even more memorable. We hope to welcome you back on your next visit. Warmest Regards, Exsan General Manager

Response from Property: Dear Mr/Ms.,Warmest Greetings from Hotel Neo Gajah Mada Pontianak.Thank you very much for the continued trust as a returning guest and for taking the time to share such detailed feedback. Appreciation is extended for the kind comments regarding the strategic location, food quality, and the friendliness and attentiveness of the team. At the same time, sincere apologies are conveyed for the shortcomings noted in room maintenance, towel condition, and seasoning of the food. These points have been shared with the relevant departments for immediate review and improvement, as they are important in ensuring a more comfortable and satisfying stay. Positive remarks about the coffee are also greatly appreciated. It is truly hoped that improvements made will be felt on the next visit.Regards,ExsanGeneral Manager

Response from Property: Dear Bapak Fahzirian,Salam Hangat dari Hotel Neo Gajah Mada Pontianak,Terima kasih telah berbagi ulasan yang sangat positif. Kami senang mengetahui bahwa pemandangan yang Bapak nikmati begitu indah, pendingin ruangan terasa sejuk, serta air panas di kamar mandi berada pada suhu yang pas sehingga memberikan kenyamanan selama menginap. Kepuasan Bapak adalah prioritas kami, dan kami berharap pengalaman menyenangkan ini dapat terus Bapak rasakan di kunjungan berikutnya.Salam Hangat,ExsanGeneral Manager

Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for taking the time to share your experience. We are pleased to know you found the check-in and check-out process smooth, enjoyed the convenient location near Flamboyan Market and dining options, and appreciated the friendliness of our team. We value your feedback regarding the room condition, towels, and food preference, and have shared this with our team for immediate improvement. Your comments on breakfast and overall comfort are also noted. We look forward to welcoming you again and providing an even better stay on your next visit.Regards,ExsanGeneral Manager

Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for sharing your experience. We're pleased to hear that you found our hotel to be a good value and appreciated the central location and parking convenience. Your feedback regarding bathroom cleanliness is valuable to us, and we will work on improving this aspect to enhance guest satisfaction. We look forward to welcoming you back in the future. Regards, Exsan General Manager

Response from Property: Dear Mr. Abduladam,Warmest Greetings from Hotel Neo Gajah Mada Pontianak.Thank you for sharing your feedback regarding your stay with us. We are pleased to hear that you found our location convenient; however, we sincerely apologize for the discomfort caused by the presence of a cockroach in the room. This is certainly not the standard we aim to deliver, and your comment has been shared with our housekeeping and pest control teams for immediate follow-up and improvement. We truly appreciate your input as it helps us enhance our service and facilities. We look forward to welcoming you again and we eagerly await your next visit at Hotel Neo Gajah Mada Pontianak.Regards,ExsanGeneral Manager

Response from Property: Dear Mrs. Andria, Warmest Greetings From Hotel Neo Gajahmada Pontianak, Thank you for your feedback. Thank you for sharing your experience. It's great to know your stay was comfortable until check-out. Regarding parking, we appreciate you highlighting this for other guests and are glad to provide assistance with claiming tickets at reception. We hope to welcome you back in the future!Regards, General Manager

Response from Property: Dear Mr/Mrs,Warmest Greetings from Hotel Neo Gajah Mada Pontianak,Thank you for your kind review. We’re glad to hear you enjoyed our convenient location and found it easy to explore the area. It’s also wonderful to know that the food met your expectations and our staff made your stay pleasant with their friendliness and helpfulness. We look forward to welcoming you again on your next visit.Regards,ExsanGeneral Manager