Gasthaus & Hotel Berninahaus

I had a booking with this hostel in February 2022 for two nights and was excited to be staying at such an historic and beautifully located inn whilst attending the White Turf Racing at St Moritz. Sadly due to the terrible storm Eunice that savaged Europe on the 18th/19th February I was unable to travel on my original outbound day as all rail travel and most flights were cancelled (including my flight with British Airways) so I wasn’t able to get going until the following day and was only able to stay just the one night. Once I knew my flight was cancelled I contacted the hostel immediately and requested to cancel one of the nights booked due to the highly extenuating circumstances but they declined citing their terms and conditions of booking - no refunds. For six months I have been trying to reclaim the one nights stay from my insurance company but unfortunately it is not covered under delay so I went back to the hotel manager and pleaded my case once again. It fell on deaf ears, no refund terms and conditions apply! Even though I did everything possible to let them know I couldn’t travel and made the trip to stay at least one night they have shown a complete and uncaring arrogance. This was a once in 50 years Storm for goodness sake, surely exceptional circumstances should be looked upon with empathy and not an attitude of tough luck? So the moral of this review is make sure you have insurance cover that doesn’t contain ’acts of god’ exclusions and always, always read your hotel booking terms and conditions. Incidentally, I also had a non refundable booking at the Mercure Hotel at Paddington London on the night of the storm and they allowed me to cancel without charge, bravo the Mercure!