Karibe Hotel

Requirement for a security deposit (cash deposit or pre-authorization) upon arrival at the hotel

I arrived at 3:12 p.m. and had to wait for more than an hour for the room to be ready. They put only one bottle of water in the room for a group of 3 ( 2 adults and a child).

Not only did they make him wait in the lobby for nearly an hour before giving him a room, but they also kept my $250.00 deposit and never refunded it, even though I followed their instructions and contacted them by phone and email repeatedly. Every time I called before, they recognized me immediately and addressed me by name, but now they refuse to answer my calls; when I dial from a different number, they pick up. One day, an employee told me the manager was there and should speak with me, but the manager told them he had a headache and did not want to talk. They even tried to blame the bank, Sogebank, saying it was not their responsibility, but I can clearly see that the manager and his staff are acting like a corrupt group, and this kind of behavior is one of the reasons the country cannot improve.

I had a wonderful stay at this hotel. The staff was welcoming, professional, and always ready to help, making me feel comfortable from the moment I arrived. The room was clean, well-maintained, and very relaxing, which made my stay even more enjoyable. I would like to give special thanks to Vladymir Durezin for his outstanding service. His attention to detail, kindness, and professionalism truly stood out and made my experience exceptional. Overall, I highly recommend this hotel for anyone looking for excellent service and a comfortable stay.

Tv was not working and Ac could be better

I didn't find the room that I booked for. They gave me another room with one bed while I booked a room with 2 beds.

Dissitfull amd lie about their fees

Everything was on point

I enjoyed the fact that there is so much to do on site that I did not need to go outside of the property. I could find activities during the day and the nightlife is very active. Plus the food and the cocktails are excellent.