Sheraton Grand Mirage Resort, Port Douglas
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Rooms and Guests
1 room, 2 adults, 0 children
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Sheraton Grand Mirage Resort, Port Douglas

Health Protected
168-190 Port Douglas Rd, Port Douglas, Queensland, 4877, Australia
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Located in Port Douglas, Sheraton Grand Mirage Resort, Port Douglas is by the ocean, within a 5-minute drive of Wildlife Habitat and Flagstaff Hill. This beach hotel is 1.5 mi (2.5 km) from Four Mile Beach and 2.4 mi (3.9 km) from Crystalbrook Superyacht Marina.Show More
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hotel overview picture
Last booked 49 mins ago
3.9/5Good·Location: 4.0
All 106 Reviews
Amenities
Golf CourseOutdoor Swimming PoolDivingSnorkelingSpaMassage RoomFitness RoomPublic ParkingFreeAirport Shuttle ServiceBar
All Amenities
Surroundings
Train: Kuranda Railway Station
(39.8km)
Train: Freshwater
(59.6km)
Landmarks: Four Mile Beach
(399m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Studio, 1 King, Lagoon View
4

Studio, 1 King, Lagoon View

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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Studio, 1 King, Ground Floor, Large Lagoon Access, Pool Access
3

Studio, 1 King, Ground Floor, Large Lagoon Access, Pool Access

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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Two Double Room with Garden View
4

Two Double Room with Garden View

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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King Room Pool Access Small Lagoon Access
4

King Room Pool Access Small Lagoon Access

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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Two Double Room With Lagoon View
4

Two Double Room With Lagoon View

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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King Room With Garden View
5

King Room With Garden View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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King Studio With Garden View
4

King Studio With Garden View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
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Two Double Studio with Lagoon View
4

Two Double Studio with Lagoon View

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
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4 Bedroom Villa, Garden view
6

4 Bedroom Villa, Garden view

1 King bed and 1 Queen bed and 4 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
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Deluxe Guest Room, 2 Doubles, Ground Floor, Large Lagoon Access, Pool Access
4

Deluxe Guest Room, 2 Doubles, Ground Floor, Large Lagoon Access, Pool Access

2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
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2 Bedroom Villa, Bedroom 1: 1 King, Bedroom 2: 2 Twins, Garden View
6

2 Bedroom Villa, Bedroom 1: 1 King, Bedroom 2: 2 Twins, Garden View

Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
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3 Bedroom Villa, Bedroom 1: 1 King, Bedroom 2: 1 Queen (s) , Bedroom 3: 1 Twins, Garden View
6

3 Bedroom Villa, Bedroom 1: 1 King, Bedroom 2: 1 Queen (s) , Bedroom 3: 1 Twins, Garden View

Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
Deluxe Guest Room, 1 King, Ground Floor, Large Lagoon Access, Pool Access
4

Deluxe Guest Room, 1 King, Ground Floor, Large Lagoon Access, Pool Access

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
Room Details
Check Availability
King Room With Lagoon View
4

King Room With Lagoon View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
One Bedroom Presidential King Suite With Lagoon View
8

One Bedroom Presidential King Suite With Lagoon View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
Two Double Room Pool Access Small Lagoon Access
5

Two Double Room Pool Access Small Lagoon Access

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
Room Details
Check Availability
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Guest Reviews(106)

3.9/5
Good
Verified Reviews
  • Cleanliness3.9
  • Amenities3.8
  • Location4
  • Service3.8
Guest User
May 15, 2021
Beautiful
Anonymous User
January 5, 2024
The hotel environment is okay. The reason why I gave it such a bad review is because the hotel arranged a small seven-passenger bus for us. I forgot my small bag on the bus, and I still have more than 2,000 Australian dollars in my passport, ID card, and the hotel kept saying they couldn't find it. As for the driver of the car dealership, there was no news for several hours. Until I went to the police station to call the police and the police called to ask, they said that the CCTV did not capture me taking the bag, and they said that it was not in the car. I paid for the meal at the restaurant at 1:40, and went to the lobby to take the bus at 1:50. The bag is in the car. In short, they just refused to take responsibility and find me a driver. I didn't expect an international five-star resort to do such a thing. The hotel's car operator could tell me which car I couldn't find. After calling the police, I immediately told the police that they had found it for me and couldn't find it. They didn't contact me for several hours to tell me if they could find it, even though they knew I needed my passport to board the plane. Everyone should be careful when checking into such a completely irresponsible hotel. I couldn't get to the hotel all night and was penniless, all because the hotel arranged a car for me. If I call Uber directly, I can still find the car owner and get the certificate back without paying cash. But the hotel refused to hand over the driver and license plate. I really didn’t know what to do in a foreign country.
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Wonderlustminnie
September 16, 2023
There is a large lagoon pool within the hotel, so you can fully enjoy the resort feeling within the hotel. Port Douglas was a very comfortable place where time seemed to flow more slowly, so I definitely recommend it.
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Anonymous User
November 28, 2023
It's really bad. There is no safe guard in the outdoor pool. The water depth is 2 meters 2 without any sign. The facilities are old and the air conditioner in the room leaked all night. The outdoor environment is beautiful. The worst resort hotel I have ever stayed in. The managers all hung up one by one🙄🙄
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Wokeyiqunijiakanmaoma
December 22, 2023
The facilities are relatively old, but the hotel is still fun to play.
Original TextTranslation provided by Google
Baimacixi
January 2, 2022
Super super bad experience, no matter the old facilities or almost no service, it can not be called a five-star standard at all. Samsung is reluctant. Don't choose a garden view villa. At the corner of the corner, the hotel's own employees have looked for it. For half a day, living in is like going to jail. You can’t go anywhere you want. You are very frustrated. If you want to go to the front desk to change room type, you have to walk for 20 minutes in the heavy rain and mud. So I called the hotel three times to urge the hotel to send a car and wait for an hour. , I was too late, and I found at the front desk that more than our family wanted to change rooms, because it was really bad, I would rather spend twice the money to change rooms, and then the first time I encountered an increase in money, I would never let the room change. In the hotel, I just tossed until 6 pm, I decided to give up, refund the reservation for the next 4 days, and then go back to the room and go to jail until the next morning. After I can see the surrounding road, I can quickly change the hotel after I can go out. There is not one bad Sheraton. Finally, I would like to thank an Asian staff member, who could not wait for the hotel car. In the evening, the elderly and children trudged back to the room in heavy rain. An Asian staff member saw that they were invited to get in the car and sent them off because of the villa. It's so hard to find, and the employees have been searching for it for a long time. In short, don't live, it's very worthless
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Natasha
December 28, 2023
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
Virgil
December 16, 2023
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
Bindi
December 9, 2023
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
AgeFee
Children 17 years old and under
AU$24.00 (approx. $15.63) per person
Adult
AU$48.00 (approx. $31.25) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Cleanliness
  • 3.9/5
Health & safety measures
  • Thermometers available
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Opened: 1987
  • Renovated: 2016
  • Number of Rooms: 295
Located in Port Douglas, Sheraton Grand Mirage Resort, Port Douglas is by the ocean, within a 5-minute drive of Wildlife Habitat and Flagstaff Hill. This beach hotel is 1.5 mi (2.5 km) from Four Mile Beach and 2.4 mi (3.9 km) from Crystalbrook Superyacht Marina.

Pamper yourself with a visit to the spa, which offers massages. After practicing your swing on the golf course, you can dip into one of the 12 outdoor swimming pools. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Enjoy international cuisine at Feast Restaurant & Bar, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Port Douglas? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and 7 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a bus station shuttle.

Make yourself at home in one of the 295 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Services & Amenities

Outdoor Swimming Pool
Spa
Fitness Room
Bar
Billiards Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Sheraton Grand Mirage Resort, Port Douglas?

Prices at Sheraton Grand Mirage Resort, Port Douglas are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?

The check-in time is after 15:00 and the check-out time is before 11:00.

Does Sheraton Grand Mirage Resort, Port Douglas provide airport transfer services?

Yes, Sheraton Grand Mirage Resort, Port Douglas provides airport transfer services.

What amenities and services does Sheraton Grand Mirage Resort, Port Douglas have?

Sheraton Grand Mirage Resort, Port Douglas has the following amenities and services: Outdoor Swimming Pool, Golf Course, Diving.

Does Sheraton Grand Mirage Resort, Port Douglas have a swimming pool?

Yes, Sheraton Grand Mirage Resort, Port Douglas has a pool. Pool type: Outdoor Swimming Pool.

Does Sheraton Grand Mirage Resort, Port Douglas have fitness amenities?

Yes, Sheraton Grand Mirage Resort, Port Douglas has fitness amenities.

Does Sheraton Grand Mirage Resort, Port Douglas provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Sheraton Grand Mirage Resort, Port Douglas have non-smoking rooms?

Yes, Sheraton Grand Mirage Resort, Port Douglas has non-smoking rooms. Please view the hotel listing for details.

Does Sheraton Grand Mirage Resort, Port Douglas provide breakfast?

Yes, Sheraton Grand Mirage Resort, Port Douglas provides breakfast.

Does Sheraton Grand Mirage Resort, Port Douglas have a restaurant?

Yes, guests can eat at: Restaurant.

About This Property

Nearest Train StationKuranda Railway Station
Distance to Train Station39.82KM
Average Price FromUSD537
Hotel Star Rating5