Reef Club Resort Reviews

This property is disgusting. Our apartment was filthy upon check-in. There was dirt, dust and cobwebs everywhere. There was an awful damp smell. There was mould on the bowls, cooking utensils, walls, doors and floors. The carpet was wet and stained. Everything was grimy & we couldn't even sit on the couch. When I spoke to the owner to get our room cleaned, he rudely told me it was not a priority for him. He clearly did not care about his clients or whether they were enjoying their holiday. Terrible customer service! We packed up our things and left, before we all got sick from the mould. This property is a serious health risk & I hope the QLD EPA closes it down!

Filthy, need to look at a new cleaner !! And please do not say "it's the tropics, you have to expect that". What i expect of a 4 star resort is NOT - cobwebs and dust on the lounge room lamp, dust, dirt and cobwebs on the screens, exhaust fan over stove dirty and rusted, cutlery dirty, dishes and plates dirty and saucepan with food still stuck on the inside of it. Bathtub and bathroom need serious work and no hair-dryer!! The TV would only work on the one kids station, and no DVD that was usable, also remote control in cupboard with DVD player covered in a layer of dust. Our outlook was onto a garden that was overgrown and full of debris. Both my daughter and my grandson as well as me left there with sore throats and unwell. There is a lot more I could say but I think I have said enough to alert other holiday makers to be wary of the 4 stars because it definitely is not !!

Overall we really enjoyed our stay at Reef Club, for the what you pay and the value in return it was worth it. A small note on things like no additional toilet paper, tissues, travel soaps and/or shampoo's being unavailable after you go through your 'starter kit' to us seemed a bit borderline, but the rooms are neat, the place is full of character, you can walk to the beach and every morning and night you can hear all that terrific wildlife that lives on the doorstep. Thanks.

Great location, ladies in front desk helpful & friendly, nice roomy unit & very well priced, definitely would stay there again

I saw someone else review that…it’s a lottery. Probably sums it up well. What we hadn’t realised was that all apartments are individually owned and all differ in standard, quality of furnishing etc. Some do look nice. We stayed in apartment 19 and it really was an awful apartment. A small and not very light apartment - the ceiling fans not working, the Aircon not working for 3 days (unless we tripped the fuse and then it worked for 30 mins before stopping again), only 1 power socket working in the kitchen, the blinds covering the patio door that was held Up with a hair clip, cheap kitchen utensils and cutlery, chipped walls and door frames, handles falling off the wardrobe doors. We paid more for this place than the other 3 places we stayed in Queensland on our holiday and it was by far the worst. Location is great though. Walking distance in to the village and to the beach. The pool is pretty nice - but could be cleaner. All in all I wouldn’t stay here again and I couldn’t recommend.

Location was great furniture in property very uncomfortable. Found it unclean and lots of leftovers from previous guests in this unit

Convenient location, appreciated the two zone air conditioning and on site undercover parking

Rooms abit dated - pool was fine - great position to everything - would stay there again

Lovely 2 bedroom apartment in gorgeous grounds with pool and spa. Loved updated bathroom with large walk-in shower and 2 door access. Beds very comfortable. High cupboards in kitchen difficult to access unless tall so a stool would be helpful.

The staff was very helpful and courteous. The property was well located. It was an easy walk to the harbor and town. When needed, shuttles were accesible. We would stay there again.

The pool area was great, the gardens were beautiful. The managers were quite helpful. Even though mostly clean the rooms were a little run down eg Couch had stains on them, microwave rusty, utensils looking worn, chips on bench, coffee table chipped and stained. The thing that disappointed us the most was supplies in the room. We were told that it there was a starter pack and that was normal in self- catering places. We disagree as we’ve stayed in many self - catering places and have had adequate supplies for our stay or provided free of charge. We ran out of supplies, toilet paper, soap, bin liner, one t- towel in a few days of our 10 day stay. We were told we had to buy them from the manager if we wanted more. Providing those little things free of charge would have made a big difference to our stay. It doesn’t cost a lot but it was the principle. As customer service it doesn’t take much to provide those small things especially if a person was spending a considerable time at their resort. Even though the resort was out of town, No dishwasher, and a bit run down, it was the fact of having to go and buy our own toilet paper, soap and having to ask for an extra bin liner etc was enough to not want to come back. When we had a towel and sheet room service after 5 days it would have cost so little to provide an updated t.towel, bin liner, toilet paper and soap. It’s that extra customer service that wants you to return. It would have been helpful to have Instructions left on how to use the microwave and the hot plate properly as there was a particular way to turn them on. We had to go and ask. Also $6.00 for the cost of the washing machines was a little high. It would have been nice to have screens on the door or be able to open the windows to have some fresh air without the worry of having flies etc in the room.

Dont stay here. I had booked a 3 night stay with my parents who are coming from the uk in a couple of weeks. I had been saving up for a long time as the cost was $840. Unfortunately this week i had a medical emergency and had to have emergency eye surgery so now cant travel at all. I appreciate that their policy is no refund but dealing with the management where is the heart? Absolutely no kindness or offer at all of any money back given the exceptional circumstances. Very bad look for the business and not nice at all in their communication. Plus i dont believe that there was no chance of re selling. Its the busiest time of year. Heartbroken and disappointed.

The pool area was amazing and the closeness to the beach was great. Supplying Toilet paper and rubbish bags would of made things easier.

Overall it was ok, we had to get 2 pots replaced because they were not in a sanitary condition. They were nonetheless promptly replaced. Balcony light was not working but was promptly replaced when we brought it up. Rooms a bit dusty.