Hearns Beachside Villa 4

We stayed 3 nights at Central Park 14th 15th 16th March. We were unhappy with a number of things with the property. No wifi - who these days does not have internet/wifi?? There was no globe in the bedside lamp also only one lamp per bedside Dirty dishes in drawer and carving knife in the block was dirty hence I did not use it and put it back as founded. The house obviously caters for children but there was only one plastic cup and two plastic bowls. There was no side fence or gate at the end of the driveway for children’s safety. There were no bins in the toilets or bathrooms. There was one garbage bag in the bin in the kitchen and no replacement bags. Nothing was special about this house even though it was nearly $500 per night! Then I received an email last night from them asking to put the bins out. If the cleaners came in after we left 10 am Sunday they would and should put the bins out. Very disappointing and annoying. Never again.

We had Villa 4. Although set in a magnificent location with beautiful views to the ocean , the Villa itself was a little tired. When we arrived the mattress protector was heavily stained as was the shower curtain. I addressed this with the very unfriendly office staff at Hearns who were unhelpful and unapologetic. I also asked them if they could replace the flat battery in the remote control for the gas fire. Again thus didn’t go down well. We also had no broom or vacume cleaner for the floor. We were staying at the beach for 8 nights and wanted to keep the sand off the wooden floors. Again the office staff most unfriendly but reluctantly left a broom several days later after asking again. We spent close to $3000 for 8 nights. A fortune for us. The property is advertised as luxury. We enjoyed our stay but a little spoiled by the attitude of the office staff at Hearns and the hygiene standards for the property. There was cobwebs and the exhaust fan in the toilet was filthy. Theses things along with the yellow stained mattress protector must be addressed. We loved the large Spa bath and gas log fire. The bed was very comfy.