I was pretty disappointed with our stay here given their rather high prices and after reading all these wonderful reviews on Tripadvisor. I have stayed in Best Western hotels all over the world and were always been impressed. This hotel (motel) is rated 4 stars except I don't see what is 4 stars about it? That it has a pool and a restaurant? Neither of which we used. We could not use the pool as the water was not heated. In fact we never saw anybody ever using it during our entire 3 night stay there. . After looking at the photos again I think it really depends which room you get. Out of the 72 photos of theirs posted here only 2-3 show the old, unrenovated rooms with the brick walls (which we got). . Despite having stayed at many 3 star motels which had microwaves included, at this supposed 4 star motel I had to ask for one. They were nice enough to provide one so the service was good, but it did not come standard with our room (only the bigger, renovated, more expensive, non-brick wall rooms get them I guess). The photos on booking.com for their 'Executive Queen room' are completely misleading as we did not have a kitchen sink/benchtop, microwave, luggage rack/shelf, nor a desk. I will be notifying booking.com about this too. . Our room was very run down with mould in the shower, rust/chipping paint on the wall, and a towel rack which fell down on me while I was getting my towel off it as it was not securely properly. The plastic hook rack at the back of the door was broken and unusable, the carpet was worn at the edges, the sink tap heads had disgusting crap embedded in them, the hand rail at the bottom of the stairs outside our room had an end cap missing leaving a sharp metal edge protruding right around the height of our toddler... The shower area has absolutely nowhere to put our own shampoo bottles etc. There was only 1 roll of toilet paper provided for 2 adults staying 3 nights. . We had no outdoor space, table or chairs, and no drying racks to dry our swimwear and towels etc after going to the beach (which seems quite common for other motels/hotels located near the beach). . They do not clean every day (or at all until after we leave) and don't even take our the rubbish either. I had to ask specifically for them to come and collect our rubbish since we had dirty nappies in it. There are no bathrobes, slippers or in room safes supplied. No laundry facilities. No town maps provided. Again, I'm still baffled what warrants this 4 star rating? . Finally, the mattress moves/shakes so much.. every time my partner moved in the middle of the night it felt like there was an earthquake and he said the same of me (even though I'm far from being a big person). I would wake up every hour of the night. . The only overall good thing I can say is that the service was good and the place was clean, also that we were not given a roadside room which meant it was quieter.. but given the price (I guess we're partially paying for the upkeep of their pool
116 Reviews