Holiday Inn Express Port Moresby, an IHG Hotel Reviews

I recently stayed here on a business trip and had a disappointing experience. The overall quality of the hotel was ok although we had a hotel-wide water problem in one of the days during my 5 days stay but the staff were helpful and responsive. That's about the only good thing so far because my worst experience came only after I checked out. I was charged for a lunch I did NOT have. The time stamp on the charges that went to my credit card bill was way after I checked out of the hotel. Trying to reach the hotel team for clarification was a real NIGHTMARE. I got transferred to different people who has zero clue until I spoke to this one back office employee, HT, who said that she will speak to the related party and would let me know the update. She gave me her direct email address and line. I tried to reach her via email three times and got zero response. I called her direct line and guess what? Got declined. So I tried calling the reception again. Twice. Same thing, "let me check and get back to you" then nothing happens. I have spent HUNDREDS of dollars to make these useless international phone calls to them. They should pay me back. But hey what a stretch, they don't even pick up your phone call. Whenever possible stay away from this place unless you want to get mysterious lunch charges in your card.