GuestReady properties in Porto

Location was good: close to Casa da Musica and the main Boa Vista roundabout. The apartment was clean and big enough for a couple nights of stay. The only issue we experienced was the door code system. When we arrived at the property on the first day, the main entrance door was open, exposing the building to theft. On the second day, we couldn’t open the main entrance door using the code provided. (The code worked on the first day.) We messaged the operator using their platform and received no reply. We called the operator but nobody answered the phone. Since it was raining, we walked to Casa da Musica to shelter ourselves from the rain. Then the operator called back and asked us to send a video of what happened of the door code. Since we left the building, we couldn’t take the video. Then they agreed to look into it. They sent us a reply saying that we refused to comply by sending a video. They subsequently asked us to ignore the message and said it was their internal communication and was sent to us by mistake, but it showed that they didn’t understand why we didn’t want to walk back to the building in the rain to take the video they requesed. After an hour of us raising the issue with them, they finally sent someone to open the main entrance for us. The person said the entrance code issue was not new! It was a very bad experience and we wasted an hour. We would seriously reconsider staying in a place managed by this operator.