Condes de Azevedo Palace Apartments Reviews

Response from Property: Dear Guest,Thank you very much for sharing your thoughtful feedback following your stay with us.We are pleased to know that you appreciated our excellent location and the helpfulness of our team, as providing attentive and caring service is at the heart of what we do.We also thank you for your observations regarding the lighting and in-room comfort, which have been duly noted and will be taken into consideration as part of our ongoing efforts to enhance the guest experience.Regarding parking, we would like to highlight that this facility represents a significant added value, given the considerable challenge of finding parking in this area and, more broadly, in the historic centre of Porto. We do, however, appreciate your perspective, and your comment has been taken into account.We hope to have the pleasure of welcoming you again to Condes de Azevedo Palace for an even more seamless and comfortable stay.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us.We are truly pleased to know that you enjoyed the spaciousness of your room and its convenient location, just a short walk from the Luís I Bridge and several of Porto’s main attractions. It is always rewarding to hear that our guests are able to explore the city so comfortably from our property.We are also sincerely glad that you felt well received by our reception team. Their attentiveness and genuine care are central to the experience we aim to provide, and your kind words will certainly be shared with them.Your comments regarding the breakfast are especially appreciated. We are delighted that you found it both simple and enjoyable, with flavours that stood out during your stay. Creating a fresh and pleasant start to the day is something we value greatly, and your feedback reinforces that.It would be our sincere pleasure to welcome you back to Condes de Azevedo Palace in the future for another comfortable and memorable stay in Porto.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you so much for your truly heartwarming words.We are genuinely delighted to know that your stay with us was such a memorable part of your journey, and that the comfort, cleanliness, and privileged location of our property contributed to making your trip so special.It is especially meaningful for the whole team to read that we were able to play a part in such a wonderful experience. Feedback like yours is deeply appreciated and serves as a beautiful encouragement to continue caring for every detail of our guests’ stays.We would be sincerely happy to welcome you back to Condes de Azevedo Palace whenever your travels bring you to Porto again.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you very much for sharing such a thoughtful review of your stay with us.We are delighted to know that you appreciated our convenient location, within walking distance of the city centre and nearby attractions, as well as the comfort and spaciousness of your loft. It is especially gratifying to hear that the fully equipped layout, including the kitchenette and laundry facilities, contributed positively to your experience and suitability for a longer stay.We are also very pleased that you highlighted the attentiveness and courtesy of our team, as providing discreet yet caring service is at the heart of what we aim to deliver. Your recognition that the overall experience met your expectations in relation to value is sincerely appreciated.It would be our pleasure to welcome you back to Condes de Azevedo Palace in the future.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you very much for your kind feedback.We are truly pleased to know that you enjoyed our excellent location and experienced a warm and welcoming service throughout your stay. Your words are greatly appreciated by our team and serve as a meaningful encouragement to continue delivering attentive hospitality.We very much hope to have the pleasure of welcoming you again to Condes de Azevedo Palace in the near future.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you sincerely for taking the time to share your impressions of your stay with us.We are truly pleased to know that you appreciated the comfort and tranquillity of the hotel, as well as its convenient location. It is especially rewarding to read your kind words regarding our team’s friendliness and their prompt and effective resolution of any matters that arose during your stay, as we place great importance on attentive and seamless service.We very much hope to have the pleasure of welcoming you again to Condes de Azevedo Palace in the near future for another comfortable and memorable experience.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you very much for your kind words.We are truly delighted to know that you enjoyed our excellent location and experienced impeccable service throughout your stay. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team, who strive daily to deliver a seamless and memorable experience.We very much hope to have the pleasure of welcoming you again to Condes de Azevedo Palace in the near future.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you for your kind words and for taking the time to share your experience.We are delighted to know that you appreciated our location, within comfortable reach of the city centre, as well as the warm hospitality provided by our reception team. It is always a pleasure to create meaningful connections with our guests, and we are especially pleased that the ability to communicate in Chinese contributed positively to your stay.We truly hope to have the pleasure of welcoming you again soon to Condes de Azevedo Palace.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,We are truly pleased to learn that you appreciated the quality of service, particularly the flexibility extended upon your early arrival, which allowed you to comfortably leave your luggage and begin exploring the city ahead of time. It is always our intention to accommodate our guests whenever circumstances permit, and your kind recognition of this is greatly appreciated.We also thank you for your thoughtful observations regarding the atmosphere of the property. As a restored historic palace, the building naturally retains certain characteristics that are part of its identity, and we value your feedback regarding in-room comfort conditions. Your comments have been duly noted and will be taken into careful consideration as part of our ongoing refinement of the guest experience.It would be our sincere pleasure to welcome you back to Condes de Azevedo Palace in the future for an even more seamless and comfortable stay.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We are pleased to know that you appreciated the spacious layout of your room and the attentiveness and enthusiasm of our team throughout your experience. Providing warm and genuine hospitality is something we truly value.At the same time, we regret to learn that certain aspects of your stay did not fully meet your expectations, particularly regarding the room configuration and your breakfast experience. While our breakfast is carefully prepared with fresh and selected products, we understand that perceptions and expectations may differ, and we sincerely value your comments as they help us continue refining the experience we offer our guests.We truly hope to have the opportunity to welcome you again to Condes de Azevedo Palace for a more memorable stay in the future.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you for taking the time to share your impressions following your stay with us.We are truly pleased to know that you appreciated the historic charm and character of our palace, which we strive to preserve with great care and authenticity.At the same time, we regret that certain aspects of your comfort did not fully meet the standards we aim to provide. Please rest assured that your remarks regarding the linens have been carefully noted and shared with our team for immediate attention.It would be a pleasure to welcome you back to Condes de Azevedo Palace for a more seamless and memorable experience in the future.Best Regards,Pedro G. SoaresAssistant General Manager

Response from Property: Dear Guest,Thank you sincerely for taking the time to share such a thoughtful and generous review of your stay with us.We are truly delighted to know that our central location, within easy walking distance of Porto’s main attractions, contributed to the ease and enjoyment of your visit. It is especially gratifying to hear that the spacious layout of your accommodation, with distinct sleeping areas, provided the comfort and privacy needed for a pleasant family stay.We are equally grateful for your kind recognition of our team’s attentive and prompt service. Delivering warm, efficient and personalised hospitality is at the heart of what we strive for every day, and your words are a meaningful encouragement to the entire team.We also deeply appreciate your perspective on the building itself. Being part of a property with over two centuries of history is something we value greatly, and it is always a pleasure to see our guests connect with its unique character and heritage.Finally, we are very pleased that you felt your stay offered excellent value within a 5-star context, particularly as a family-friendly experience. Creating stays that combine comfort, practicality and care is exactly what we hope to achieve.It would be our sincere pleasure to welcome you and your family back to Condes de Azevedo Palace in the future.Best Regards,Pedro G. SoaresAssistant General Manager