Awful experience
If you want to ruin a birthday gift, choose this hotel.
If you want to face harassment and complete lack of basic amenities, choose this place.
I booked a standard room in advance. The hotel is rated 3★ and has 8/10 on Trip.com, but the reality was shocking.
The “standard” room for 92 USD/night looked like a hostel: no drinking water, dirt everywhere, and extremely poor bathroom hygiene. There were dark hairs on the sink and in the shower tray, and even a half-used toilet paper roll left by previous guests. The cleanliness level was unacceptable.
I immediately contacted reception. The receptionist insisted this was a normal standard room and said “this is how it is in Prague.” He couldn’t explain why the room didn’t match the photos shown on Trip.com. I asked for a refund or an upgrade (even with extra payment), but I was told it was impossible because there were “no available rooms.”
That night was sleepless: constant corridor noise, knocking, loud conversations, no air conditioning (only an open window on the first floor), no mosquito nets, terrible mattresses, and completely flat worn-out pillows. Worst of all — there were bed bugs. Bed bugs in 2026 in a “standard” room for 92 dollars.
In the morning another receptionist claimed he knew nothing about the situation and said I could have been offered another room.
This led to a conflict. During the argument I was subjected to rude and humiliating comments based on my nationality - was told I have a “Russian communication style” (in a clearly aggressive way).
The hotel is also misleading guests by posting attractive photos that do not match the real standard rooms. My complaints were not properly acknowledged.
Only after escalation I was offered another room in Abeba+ hotel (most likely the rooms shown in the booking photos). In the new room I finally had air conditioning, drinking water, normal pillows, clean renovation, new furniture, clean bathroom, stable Wi-Fi, and no bed bugs proving the first room was simply unacceptable.
This experience ruined a big part of my birthday gift and left extremely negative impressions.
My advice: before booking in the Czech Republic, always check Google Maps reviews. Everything I described is already mentioned there.
Checklist of issues (3★ hotel expectations):
Bathroom hygiene — unsanitary
Drinking water — absent
Hygiene products — absent
Hair dryer — damaged and unsafe
Wi-Fi — not working at night
Cleaning — extremely poor
Breakfast — low quality (spoiled eggs, very limited options)
Avoid this hotel
