Holiday Inn Express Hotels in Prince George＇s County

Although the staff are customer focused, the maintenance and cleanliness of the building is much to be desired. Upon checking in and getting settled in my room (room 529) a mouse ran across the floor. After calling the front desk, Marie was very prompt to assist, upgraded and moved my room without hesitation. When she arrived to help remove the mouse we noticed a mouse trap under the radiator, indicating a known problem. Additionally there was hair in the shower and what seemed to be a ***** hair on one of the face towels. Room 2 had a stink bug. Not the biggest deal, but unsettling to say the least. If it wasn't for Marie's prompt response and willingness to accommodate I would have given 1 star.

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

I have never experienced a bad stay with any Marriott hotels but my experience this weekend was unacceptable. I booked my one-bedroom suite on Tuesday for October 12-13. I even called that day to see if I could get an early check-in but Mr. Jason said they were booked but my room would be ready at check-in. I arrived at the hotel around 3:00 pm to be told I didn’t have a room and that he set me up in the courtyard across the street in an upgraded room. I was in shock and didn’t know why I wasn’t contacted or told I didn’t have a room when I called. I went over to the Courtyard and was given a room, not a suite. I never knew Courtyard didn’t have suites. I went back to the residence Inn and this is when Mr.Jason became very aggressive and rude. I told him the room was not an upgrade it didn’t have a kitchen and I needed the kitchen. Mr.Jason said well all I have to do is accommodate the amount of people in the room and that room has a king-size bed and a pullout couch. He got upset that I didn't Except what he gave me. He kept saying well that's an upgrade. I told him that’s not what I paid for and I prepaid for my room as a Bonvoy member. He said well we can walk over to the courtyard and cancel your reservation and you can find somewhere else to go. Then to add insult to injury, he said that if y’all want breakfast in the morning, I’ll give y’all permission to come over here and eat breakfast over here. He treated me like I did something wrong. I asked him how do I file a complaint and he said I’m the general manager, and you can file one with me. I said how can I submit a complaint about you to you? I have a rare condition at this point I needed to lie down. Let’s just say I was the only professional in this scenario and I didn’t understand why he was so nasty to me. He also was disrespectful to another customer he was dealing with and told her the lobby was being recorded. If this is correct I hope the person who is over top of him listens to the recording of how he treated his customers over the weekend. I am in disbelief that Marriott has someone with that type of demeanor, as a general manager representing their hotels. This was supposed to be a fun weekend for my son and it was ruined. I had paid for a chauffeur and a photo shoot. I had to reroute my car services and we couldn’t do the things that I wanted to do because we were in a small room with no kitchen and I had no time to try to find somewhere else to go. I have never been treated the way I was treated this weekend.

I been going to this hotel for 2 yrs every month for a staycation to get away. This one time hotel guests arguing in hallway disturbing guests cops called. Cops came bck 2nd night banging on guest door wellness check. I stayed 2 nights no rest, noise & scared 1st night for my safety because of arguing in hallway. It's so ghetto there now! I'm told by Mgr or night supervisor I can get refund at checkout or at least half but Mgr Pricilla Harris refused she offered me points but no money back or free night. I always stayed on 2nd floor only once 1st floor. I would have stayed 1 night on 1st floor near entrance ONLY. I believe I'm owed all or half refund for 1 night my rest was disturb I was terrified entire night. It's straight Ghetto now. They lost a loyal customer because I'll never go to that location again at Hampton Park Blvd in Capital Heights MD

Make yourself comfortable at our award-winning Clinton, MD hotel located near Washington, D.C. Our pet-friendly extended stay hotel pairs clever design with the unparalleled comforts of home with full kitchens, free high-speed Wi-Fi, signature plush Marriott bedding and ergonomic workstations offered in all suites. Start your mornings in Clinton with our free breakfast and enjoy lunch and dinner nearby at restaurants like Texas Ribs, Mama Stella's, and Topolino. Go for a dip in our heated indoor pool and break a sweat in our 24/7 fitness center. Our location places you blocks from the South Gate at Joint Base Andrews, six minutes from FLETC Training Campus, and a quick drive from the history-trodden grounds of Washington D.C. We are also near FedEx Field and Six Flags America. Traveling with friends or colleagues, simplify group travel with our special group accommodations rate. Whether you are in town on official business or leisure, live uninterrupted at TownePlace Suites Clinton at Joint Base Andrews.