Neptune, an Ash Hotel

Cozy small hotel with convenient location, please note there is no fridge in the room, otherwise quiet nice stay!

This “boutique” hotel was NOT inexpensive. The front desk staff was welcoming and helpful. Unfortunately the building itself lacked everything needed for a comfortable stay. The room was so dark it was impossible to read. There was no room for two people to place toiletries in the bathroom. There was no closet or dresser, so if one is staying for more than one night it would be difficult to store clothing. There were exactly two hooks on the wall and four hangers! Worst of all….. the mattress was so uncomfortably soft that my husband slept sitting up on a hard chair. Perhaps some would find this hotel charming, ……not us.

Not bad

The hotel is an old building (probably early 1900's?) that has been re-tooled to work with today's more modern needs. Having said that, I don't think it hit its intended goal. ******* notes this as a 3.5 stars - I believe that represents the hotel amenity level. In reality, it is a 2 star hotel at best. The rooms are spare, lighting is dim, bathrooms are tiny, towels are threadbare and not enough of them. The bed was comfortable, but there was not really a bedside table that worked (it was a small table, about 12"x12", no shelf). There was an outlet nearby the bed for charging. One of the two chairs in the seating area looked like it needed repair, the staff was friendly, but not overly helpful, with no phones in the rooms and spotty wi-fi at best. The TV didn't connect well to any of the entertainment apps provided. Lastly, we stayed for 3 nights and end of day 2, I had to ask about housekeeping services, as our room hadn't been attended to. The front desk staff apologized that they "missed" servicing our room and the the cleaning staff had left for the day. He brought up some clean towels. Overall, I was so underwhelmed by the hotel that I considered moving to another one.

The staff was great and the hotel is cool. The room was tiny with not much room at all to sit at the desk. There was no coffee maker in the room and no little fridge. The bathroom was very spacious however. There is a Dunkin' around the corner that opens at 5 am if you get up early and need coffee.

The staff was friendly and very helpful. Dylan was great! He was very welcoming and professional. It was our second time staying here and it was very clean and comfortable.

Overall it was a great stay. Not a good place for a light sleeper. Have to admit the water didn't get very hot for showers. Good restaurant on site, im from the area and being out after dark in the area can be skeptical for the single traveler. For a quick in and out stay would stay again!

The rooms seriously need a fridge and a micro wave, I feel so uncomfortable giving my food items to the staff to put in their general fridge downstairs. Also the cleaners don't clean the rooms always and when they do, they will just take out only the trash and that's it. They wouldn't arrange the room or the bed.

The hotel is aesthetically very pleasing and well located, but the on-site karaoke bar was a huge miss for us. Somehow we didn't realize this was in the lobby of the hotel when we booked, and it was incredibly disruptive and loud starting at 7pm. By 10pm, we had to ask to move rooms to a higher floor to get away from the noise. The rooms are stylish and decently appointed, if not a bit sparse. I was looking for a fun getaway for myself and my teenage daughter but the "cool" vibes ultimately backfired on us and robbed us of a relaxing stay.