We have been able to find a good hotel and we have been able to find a good hotel. - We arrived at 15:30, from Bergame. We had seen the arrival hours between 17:30 and 22:30, but we thought that this would cover the hotel, if the room wasn't ready; on the other hand, we were expecting, as in any civilized hotel, to do with the hotel. The hotel is a very nice hotel, and the hotel is very nice and very nice. -One person arrives at 17:30, who will then prove to be a... cook... Pour un hôtel qui se vante d'offrir un contact en 3 langues, celui-ci parlait seulement italien, plus quelques vagues mots d'anglais. In fact, all the exchanges were then made via his laptop, where it was necessary to tap into one language, which was translated into the other... We are surprised by this ”host”, he replies us that we are not in a hotel, But in a ”Bed & Breakfast”, and that in this respect, a absence of person at the reception before the said hour is normal! - The person accompanys us to our room: very small, about 9/10 m2, Not as on the descriptions and photos of various sites, including yours (18 m2). We demand, without reminding us too well of the details: he tells us that the rooms are all the same... [We will see the next day that it is absolutely not the case, all the other rooms do at least twice the same as ours; in fact, it has not Even no number on the plane of exit in case of fire, appearing simply – with a half size compared to the other rooms – like a ”Camera privata”]. We often travel with Booking.com, and we have very often had a upgrade, never a downgrade !!!! - The room gives surely on the lake, but on the side of the hotel, where it is packed and malodorant. Let's add to this the view on the waste, appetite... Pour information, les autres chambres sont sur la longueur de l'hôtel, et bénéficient d'une vue bien meilleure... - La personne nous donne le mot de passe pour l'internet. Problem : there is a wi-fi connection but no internet ! I see another wi-fi address on my terminal, which seems to work, but you need another password... I go back to the reception: I can't find anyone, it's closed again (it's 18:30). I finally found a service entrance for the kitchens: I was sent the ”receptionist” (only one on board, he was going to dine) who explains (via his phone keyboard) that 3 years ago, the rain damaged the internet broadcaster
Outstanding
44 Reviews