Borgo Santo Pietro

I genuinely wish I could give Borgo Santo Pietro a 5-star rating, but I left feeling disappointed after our five-night stay for our honeymoon. My husband and I arrived the day after our wedding, having communicated with the property months in advance and booked the "Serenade of Love" honeymoon package. While there are definitely wonderful aspects to this hotel, I'll start with the cons. Given that it was our honeymoon, I expected a property of this caliber to go above and beyond to make our stay special. I have stayed at many hotels of this caliber around the world, and they usually acknowledge special occasions with gestures like delivering a bottle of champagne, offering special treats, providing a special bottle of wine to take home, or reserving a special table for dinner. Unfortunately, Borgo Santo Pietro did none of these. In fact, we often felt forgotten. Our wine tasting with the head sommelier was half an hour late, and our picnic felt rushed, with small bites that seemed like leftovers from breakfast. We were very let down and felt our special occasion was not acknowledged. Additionally, we had issues with the hotel's billing process. Every meal, wine order, and poolside snack was automatically charged to our room, and we only saw the grand total at checkout. This made it hard to remember everything we had ordered over 6 days and to verify the accuracy of the bill. Upon closer review at home, I discovered we had been double-charged for items (our airport transfers and Saporium dinner which we had pre-paid for) totaling over $1,000. While the hotel resolved this issue, it was disappointing, and I caution visitors to closely review their bill at checkout. Now, for the positives. The property is beautiful, and our room (the Unicorn Suite) was stunning. We enjoyed walking and biking around the property and hiking to the river. In hindsight, we should have planned some activities off the property, as by the end of our stay, we felt we had experienced everything the hotel had to offer and would have been satisfied with a four-night stay. We loved lounging by the pool and strolling through the gardens. The staff is incredibly kind, the Saporium tasting dinner was fabulous, and the pizza at the trattoria was the best we’ve ever had. However, we wouldn't recommend the picnic, as it included very small portions that seemed like leftovers from breakfast. Lastly, the spa was wonderful, we had several treatments there throughout our stay and I left with quite a few products from their incredible skin care line. I highly recommend the Chrysalis treatment. Overall, Borgo Santo Pietro is a gorgeous property, and if they can work out a few kinks, it will be perfect and a property we may consider visiting again.

What a beautiful Resort! Stunning estate and countryside, dinner was superb and breakfast... ohhh... Amazing choices of their products including honey, eggs, cheeses and salami. The service was so thoughtful and attentive, and Daniela truly accommodate our every request We highly recommend it to have a beautiful stay in Italy

I am extremely demanding, almost ridiculously so, nothing pleases me and nothing is ever good enough, I am a big pain. Well, Borgo Santo Pietro exceeded my expectations, it is simply and by far the best hotel I have ever stayed in, and I have stayed at dozens of Four Seasons, Aman, etc. I will not waste your time as there is nothing much more to say other than it is incredible in every way, stop reading reviews now and reserve. For the value they provide, the price is very cheap. It is more than worth what you pay. Kudos to Klaus and Jeanette and I will for sure be back many times, I have been spoiled!! By the way, after Borgo we came to Castiglion del Bosco, we are here now; they are worlds apart, Borgo is so much superior that it is disrespectful even to compare them.

What a beautiful scenery! Stunning estate and countryside, dinner was superb and breakfast....ohhh!! We had the best Benedict ever! The service was also so thoughtful, Daniel didn't miss any moment to ask our preference. We definitely recommend to spend a quality stay in Italy!

My husband and I visited and dined at Borgo Santo Pietro while we were in Tuscany to photograph a wedding. The property is everything a 5 star hotel should be. We were thoroughly impressed with the attention to detail, the well-curated antiques, and the charming yet relaxing environment. Dinner at the Trattoria was just as delightful and the service was impeccable. We absolutely will be back.

Where to start? This place is pure magic! It manages to feel at once homely, warm, relaxing and friendly - a home from home ( we wish ) whilst also offering up total luxury - every detail is thought of and every need is seen to. It’s a very special experience, the staff are wonderful and can’t do enough for you treating you like VIP’s, the setting is stunning and you can lose yourself in the many nooks and gardens corners where you can curl up with a book or just unwind. Reconnect & listen to nature - good food, lots to explore - I can’t recommend it enough. We will be back

I’ve stopped reviewing hotels for years now but I feel like I needed to write about the service at Borgo Santo Pietro, so that they can look into it. Borgo Santo Pietro is the kind of hotel I have always loved to stay. Rustic-luxe, working farm, antique furnishings, lots of greenery, comfortable room, great food, and a fabulous spa that melts your body mind and soul. I have stayed at numerous top tier hotels similar to this over the years, for example Heckfield Place in England, Soho Farmhouse etc We were warmly welcomed by the owners Claus and Janette as soon as we got off from the helicopter, and had a lovely Florentine marbled making workshop with them. There’s a helipad in BSP so it is very nice and efficient. The hotel, surrounded by farmland and filled with stunning gardens and ponds, completely blew us away by its charm and beauty. The two connecting suites we stayed were simply fab. Extremely comfortable beds and linens, lovely touches here and there, in room floral bath prepped after our spa treatments. And oh yes, the SPA! It’s definitely one of the best I’ve ever been to. The 3 hours facial and massage I had with skillful Sara was everything I needed and beyond. Trattoria sull’Albero, the more casual restaurant as opposed to the 1 star’s Saporium, is better and less stuffy in my opinion. The manager (sorry didn’t get his name) knows his stuff and is the most well trained staff among all staff members in the hotel. He’s warm, friendly and professional. Food was excellent at Trattoria sull’Albero. Speaking of service. Was very let down when the reception staff asked for tips right after him showing us the rooms. I usually tip big but got very disgusted (and honestly shocked) being asked so, especially at a hotel in such high calibre. The beginning of our stay was spoiled by him. And guess what, he asked for tips again the moment we checked out. I did eventually tip the bell boys, not as much as I usually would tho, and definitely did not tip this reception guy. Why? Because tips are meant for great service. Capiche? First night was frustrating - power went out many times and came back on many times. So in between 11pm to 4am the lights went on and off more or less than 15 times. Tried calling the reception but failed to connect due to power outage. Talked to the staff the next day, all she did was brushing it off. Fortunately it got stable the second night. Well so, BSP was bittersweet for us. It’s a shame when the experience was ruined by lack of training, or sometimes just by 1 or 2 staffs, at such magnificent establishment. Sad and disappointing indeed.