FRANCISCO DE BORJA
August 18, 2021
Awful experience. A trip with my wife and 8-year-old son in August with 44 degrees when I arrived and the air conditioning in the room did not work properly. A very basic room for a 4-star hotel and the air conditioning only worked as a fan. After 2 nights and continuous complaints, we managed to be moved to a room in which the air conditioning worked. The hotel manager did not fix anything and we had 2 sleepless nights...unfortunate! In addition to this, the bathrooms smell bad and the breakfast is worthy of a one-star hotel. In the pool there are wooden loungers that do not have cushions, not as shown in the hotel photos, so it is impossible to stay on them for more than 10 minutes. The worst hotel of our stay in Sicily, the price paid is exorbitant compared to what was received, in short, a hotel deception.
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