Chez Waffle Hotel

The hotel is nicely decorated, however the service was not optimal, one night I had to go out at 3 am to ask the next door guest to low the volume down because nobody in the hotel took action. I was traveling with my 2 kids. The food of the restaurant is ok not even the waffles were good, we decided to take breakfast better in the marina. The thing that saves it is the pool

This is a beautiful hotel located on a gorgeous, quiet street. My family and I had a wonderful stay here. It's a perfect location, with the restaurant right on site for breakfast & lunch. We loved all the restaurants & shops just down the road and of course watching the dolphins.

I think I have had the opportunity to visit around forty countries, which makes a good number of hotels around the world, including a dozen or so in Mexico already, and I have never had such a bad time as in this establishment. In short, especially do not go there if you do not want to spoil your stay. Is it only a hotel? It's actually a coffee shop whose owner has a few rooms whose rental seems to be managed by an outside agency. I had booked on ***********, but I wanted to contact them to let them know of my late arrival. I sent countless messages via booking, several emails to an address found on the internet, or even whatsapp messages to the various phone numbers indicated on their website, messenger messages on Facebook.... I ended up not exhausted all the possibilities at my disposal, and having no answer, I ended up thinking that the establishment was closed, and I reserved another room in another establishment. Finally a few days before my arrival, they ended up answering me, and there was a serious mistake, I confirmed my arrival and canceled the other reservation. The troubles were just beginning. On my *********** reservation, it was clearly indicated that the amount included taxes. When I arrived at the hotel, I was made to pay on the first day the amount provided for via the Booking reservation (corresponding to an 8-night stay). It was not until the next day that I realized that I had had a debit from my hotel account. I was told that it corresponded to the first night, because of my late arrival, for security they took a night. It had not been reported to me, and above all I had just paid the full amount the day before! The first night was therefore a priori paid for twice. The lady at the reception (the one who manages the coffee shop) was exemplary incompetence. She was confused between her explanations which did not hold water and the explanations of the managing agency which did not hold water any more. I was finally told that the amount indicated on Booking was excluding VAT, which was false (I have never had a problem with Booking on the sums indicated). Then I was told a story about the pesos / dollars conversion, which was also totally false. In short, nothing held together, and I am waiting for *********** to resolve the situation. I also never received a receipt for my payment, every day I was promised it for the next day... so a week went by without my being able to get either a receipt or an invoice. One morning I asked a waiter to call me a taxi, I was told that it wasn't Not possible !! How is that not possible? In any country, we go to a cafe, a bar, a restaurant, a hotel, they call a taxi at the request of customers. I had never seen that. But the worst was the last day when I discovered that my backpack which had not left the room during the whole stay was searched. I first realized that a pocket containing a bank card and a few euro banknotes in cash had disappeared. In the evening, while taking inventory of m

There was no hot water after 2 days and the toilet was broken. Had to check out and book a different hotel after 2 nights. Hotel staff was not able to fix the hot water. They lied and told me it was being fixed but nobody fixed anything. Good waffles, horrible hotel.

First, the location of Chez Waffle is absolutely amazing! We were lucky to be in a junior suite, which meant we had direct access to the cove and the pool. We watched sunrise and sunset from here and it was such a beautiful and peaceful spot. The room was clean and neat, and we had our own deck with sun chairs and chairs and a table, which was really nice since we were able to have breakfast out there one morning. We love that during the cleaning service, they refill our water bottle; such a nice touch.

The A/C didnt work. The room was boiling. Highly uncomfortable. WiFi was iffy most of my stay.

Bad wifi till we got anew room then was good pool was not being cleaned daily. Other wise housekeeping was great. Staff very friendly.

The staff was friendly & the service good. Overall the room was fine, but overpriced for the following reasons: The water pressure was very low most of the time--insufficient for washing hair. Lighting was soft everywhere, even in the bathroom. Lounge chairs were useless for working at the desk (I brought in a chair from the balcony).

We stayed the Chez Waffle hotel in Puerto Aventuras for 5 nights, and had the most gorgeously relaxing stay. The hotel is right on the marina, 2 minutes walk from a beautiful Caribbean beach, and about a short 5-10 stroll to the restaurants of Puerto Aventuras. There is a natural cenote-like pool outside, in addition to swings and a small swimming pool also - perfect to cool off in the heat! The hotel also doubles up as a restaurant, where we had a delicious waffle breakfast and unlimited coffee every morning. The staff were wonderful and could not do enough for us, the restaurant gets super busy but that never affected the amazing service we received. We would really recommend the hotel for a relaxing stay in the area - it's a great place to just switch off and relax whilst enjoying the beautiful Mexico sunshine! Thank you Chez Waffle for a gorgeous stay!!!