Catalonia Riviera Maya Resort & Spa- All Inclusive

All of the staff were kind and friendly, and the food was delicious. We were able to enjoy meals at a different restaurant every day, which made our stay even more enjoyable. The room was also clean, and overall, we had a very satisfying experience.

Overall it’s a great place to stay with family and if you just want to stay at the resort. It’s perfect for you if you want to stay at the resort they have a schedule of activities or events going on around the resort. Enjoyed the pools the music playing overall it’s was really nice and staff was super friendly. I booked my stay with Hotels and I was still treated the same as everyone which I liked. I saw a review saying they were treated unfairly due to booking with a 3rd party but my family and I were treated fairly. Our room was renovated and nice. My only complaint is I wished our mini fridge actually kept our drinks cold. The mini fridge just had a light but did not actually keep drinks cool they were all at temp. Over all food was good too. And we loved all the drinks!

The food was good. Pools close by 7pm. Public access washrooms were not always clean. Staff in the stores were not helpful or friendly. Hotel staff was good.

Wonderful experience at this resort. First time in Mexico and I'm so glad we chose this property. Food was all amazing, lots to pick from. Very clean. Staff were friendly and accommodating. I loved being able to go snorkeling right off the beach.

The resort appears to be older but my room had signs of being renovated to be modern with an updated bathroom. The resort is clean with staff sweeping, collecting used drink cups, etc. Housekeeping did a great job keeping my room cleaned daily. The staff at the restaurants and pool were friendly. I booked my reservation at the resort using ******* in order to join friends who were also staying at the resort. At the time of my booking, I was not made aware of the different tier reservations (VIP, etc.). My friends checked in two days before me and had the upgraded VIP booking. When I checked in, I was unaware of the tier bookings and requested to have the same tier booking as my friends so that I can access the VIP pool, restaurants, etc. but was denied the request by the front desk as there was no room available to match my friends booking tiers. This impacted my time spent with friends at the resort considering I could not join them in the areas they were allowed to be in. I would suggest including the tier information at the time of booking to avoid confusion when traveling with large groups who have separate bookings. Additionally, most of the reservation required restaurants were booked for 3 days after my arrival which left me with limited dinner options during my 4 night stay. Overall, the rate that I paid for my stay was comparable to my experience.

You had to make reservations for certain restaurants as not all are open all the time. The restaurant schedule is confusing. Some people were getting a tour and things explained to them but we got nothing explained to us about the property. It was check in and nothing. Also note there’s different levels of service you get with the color of your band. Loved though that you don’t have to wake up at 7am to find seats at the beach and it was more relaxing vs wild with kids.

Great property! As a vegetarian, food became a concern. The resort though is accommodating.

Rooms were cleaned daily, staff was super accommodating, pools were fantastic & very clean! The massage in the spa was to die for!

This resort does NOT welcome ******* customers! This resort classifies ******* members by providing a bright yellow bracelets to ******* members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give ******* members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, ******* members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including ******* members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!!