H10 Tenerife Playa

Just returned from this hotel. Great location and very clean hotel. Took a while to check in but staff were friendly. Luckily 3 lifts as we were on level 8. Great sea views. Cleaners were amazing coming in every day... very friendly and hard working. Showers were fantastic with hand wash, body lotion, shampoo, conditioner and shower gel in pumps....all was nice to use. There is a fridge in the room but that is it. U either take a travel kettle as I did but my son paid for one which was 25 euro for duration of stay....he did get crisps, juice, can pop, lots of tea, coffee and milk sachets but still quite pricey. Breakfast was lovely with huge variety of foods to suit everyone. Lunch had a good selection. Evening meal was ok. Couple nights were hit and miss so decided to eat out. You can only help yourself to drinks for breakfast...lunch and evening meal they seat you and take drink orders....had to move couple times as sun was blaring in window seats and too hot. Good variety of drinks and staff work hard. (Taimi was amazing with every guest...bubbly and chatty as her English was very good) So many fantastic cafes and restaurants close by. *************** POOL AND POOL BAR..... a big negative. Unless you go privilege don't expect to get served very quickly and they get priority for the sunbeds.....Pool area very small and quite shaded so used Lagoon across the road for 5.50 euros...well worth it. Basic pool food....waited 20 mins for a coffee a few times while there as staff were busy pampering P guests !!!!!!!!!!!!!!!! was not impressed and made me quite angry as we paid a lot of money to go all inclusive to this hotel....... Location is fantastic...straight outside to seafront ( tiny beach and rocky !!!) lots of surfers. Shops, restaurants and cafes on your doorstep. Lovely for an evening walk along the front as great atmosphere......and felt quite safe walking on my own. If it wasn't for privilege choice I would definitely return but becasue of my own experience that will not be happening sadly.

It's ok overall. The location is great. It's not a family hotel or great with kids. More suitable for elderly people. The facilities are 90% outdated, this place is in desperate need of renewal. Most of the staff is really nice, truly amazing people working in the restaurants, pool and "animacion", thank you camarer@s and especially Raul at entertainment! Cleaning staff very good as well. Front desk need improvement, they operate with ancient systems, tickets here and there that nobody can keep track of and very poor communications, some unpleasant even. To borrow a simple water cettle would have costed 30 euros /week so we ended up buying one. Rooms are smallish. Family room not adequate with a little older kids, only two beds for four people, no privacy. No proper storage for clothes and other things as we stayed longer and had o lot of stuff.

Pros : Nice oceanview and pleasant staff . Cons : Renovated junior suite have old entry and balcony doors from last century . Poor noise insulation .Wardrobe were installed when hotel was build. Ancient safe with a charge is hard to believe. Mini gym opens at 11 am ! Puerto de la Cruz suffers from cheap package tourism and poor quality restaurants.

This hotel is certainly not a 4 star hotel. We had booked a 7 day all inclusive family holiday travelling from Glasgow with Jet2. We are a Family of three, my wife and I are in our 30’s and we have a 10 year old. Our 3rd visit to Tenerife and first to this location. The hotel pictures looked really good on Jet2 website, reviews were okay ish. Upon arrival, the location is fantastic, can’t fault that at all. The hotel is very central to shops, restaurants and local amenities. Staff at hotel, majority of them aren’t too helpful, They hope you don’t ask them anything and they were doing a huge favour if you do ask any questions. Food at the one restaurant at this hotel is a buffet and average to say the least. Most of the food is under or over cooked. Most importantly Coffee and tea are off a machine so they are rotten. Rooms - We upgraded to a supreme room for an extra £400. Honestly what can I say, it was money down the drain. They squeezed three beds into this tiny room. We couldn’t fit or even unpack our suitcases and kept walking into furniture. Rooms need a paint job and cleaned properly. Bathroom had a leaking shower enclosure which flooded every time someone used the shower. No kettle in the room! There are two swimming pools, one was heated and the other was freezing. We had paid just about £3000 for our package holiday. This was a substantial amount for us. We decided enough was enough as we didn’t want to waste our hard earned money and our time of happiness in a hotel that didn’t have enough for our family so after two nights at this average hotel, we decided we were going to pay whatever it cost to get out of here, so with the help of Jet2 ( who were amazing the whole time) we managed to get ourselves a better hotel. Which we are thoroughly enjoying at the moment. Yes it was even more money out of our pocket but I hope no one else would come here thinking you are getting a 4 star stay! Small observation we made, majority of the customers we observed at this hotel were elderly. So if you have a young family. Please reconsider prior to booking this hotel.