HC Hotel Magec

Been here many time. Best value for money in Puerto de la Cruz. Staff are exceptional.

This Hotel is awful. I got to my room and noticed that the locking mechanism on the patio doors was or has been tampered with. I closed the patio doors clicked the switch into its locking position and I could slide the door open quite easily. On closer inspection-see pics, the lock was completely broken and not maintained enabling zero security to my room. Add to that' the room is on the ground floor so it's easily accessible to break in. I complained to the front desk whom said they would notify the maintenance team. After going out for two hours I arrived back in my room and saw that the lock was the same. Back at the front desk they said that it's been looked at and subsequently fixed.. It hadn't. Roll in a disgruntled maintenance man who clicked the lock switch looked and said its fixed. So I demonstrated to the fella and opened up the patio door easily whilst in the locked position. Away he went and 10 minutes later came back with a drill and comedically made some noise with the drill over by the lock and said its fixed. He never did anything to the lock and was clearly not interested in fixing it. Back at reception I aired my concerns and the fella said all of our patio doors in the hotel are expecially can be opened whilst locked. Basically he couldn't be bothered fixing the issue. Incompetent, and willing to put a customer's security potentially at risk. Not good enough in my book customers security is not in their vocabulary. There are alot better hotels to choose from in the area.

Room clean, bed comfy, payable safe, fluffy towels. Food good. Bar ok, went all inclusive and discovered so many drinks were not included, sangria been one of them. No food outside the restaurant hours. Tripped in the bar (totally sober) on a raised lip of marble flooring, badly hurt my elbow, so please take care. Spa closed, and this was the main reason i booked this hotel. Roof top pool is tiny.

We booked to stay for a week but left same day we arrived , our hotel room had a very unusual and unpleasant smell. Very basic and dirty walls and bathroom. There is no ventilation in the bathroom so when the shower is on the room steams up there was dirt on the bathroom floor it looked like possible mould but can’t say for sure ; when I turned the shower on the shower head fell down and soaked me in freezing cold water not a great experience. We decided to book another hotel in a different part of Tenerife I wouldn’t recommend this hotel it needs a make over. Giving 2 stars instead of 1 because the staff were very helpful and one of the staff helped us sort out a taxi super quick and was very friendly to us. I think the staff work hard but the owners could probably try and upgrade the rooms and get rid of old stained furniture

Went with my parents and overall it was average. Pros: • All staff are nice and will greet you with hello or good morning • There are shops nearby to buy things from • There is a pool on the top floor which allows you to get a really good sunbathing session in or take a dip. • Talking of taking a dip, the sea is not too far away either • The towels and room are cleaned everyday, so expect clean towels. • There was live evening entertainment when we were there, on the Friday and Saturday. Cons: • You might not always get the best night's sleep, depending on where in the hotel you are based. (E.g- Banging doors, stomping) • There can be unsociable behaviour from other people at times if they have had one too many! • Food for breakfast/lunch/dinner is not always hot • The pool on the top floor is freezing and is not too big either • There is no real options, food wise, for vegetarians • Sauna wasn't working when we went there • The gym is on the top floor and is on your right when you come up the stairs or out the lift! • The TV in the room basically only has Spanish channels available • There is no kettle in the room, but you can buy one there at the hotel! Tips: Bring an eye mask for sleep and some earplugs or of the like! Go for self-catering if possible! Bring your own travel adapter if possible, but you can also buy one there at the hotel or local shops.