Hotels near Muelle de la Ventana al Mar, Puerto Morelos

The Five Oceanfront was a pleasant surprise for my wife and me. We typically stay at larger all-inclusive resorts and specifically wanted to try a smaller one. My wife found this by Googling the top resorts in the area, and their larger resort in Playa was on the list, and she found this one by visiting the larger resort’s website. I don’t write many reviews, but when I do, they are detailed; I am particular about a lot of things and appreciate when others write with the same level of detail. We booked a trip for February, but a non-COVID illness forced us to delay the trip. The staff easily accommodated our request to push the trip out 3 weeks with no additional charges. Our visit was 3/18-3/25/21. We were greeted by a modern and stylish entrance. The resort is at the end of the road, with an undeveloped resort property next door. The “front desk” is a large wood table that, from our balcony, looks like the state of Texas, and is similarly large. “Live edge” wood tables are all over the place and in our room. We were on an all-inclusive package (optional at this resort and apparently, is available on a day-by-day basis), and our bracelets were colored string with a logoed wood tile (think Scrabble tile) with an RFID chip on the back for access to our floor and room. That was a nice touch compared to resorts that have plastic color-coded bracelets. The package included a chilled bottle of sparkling wine and a plate of fruit and chocolates in the fridge. 3 of each of these were stocked in the fridge each day: 3 kinds of soda, Sparling water, Heineken and Dos Equis beers. Still bottled water was also in the fridge (think glass coke bottles with water). We reserved a one-bedroom suite. The room was fitted out with a 5-cup drip coffee maker, a 2-burner cooktop, a combo microwave/toaster, and full-size fridge/freezer combo. A 65” (?) Samsung TV was in the family room and also in the bedroom. Unfortunately, the hotel software controlled the TV and changing inputs or using apps was not possible. That would have been nice for the couple of evenings we were in the room early. The living area had modern furniture, exactly as pictured on the website. Our balcony had two cushioned chaise lounges and a two-person jetted tub. The bathroom had double sinks, and a walk-in shower that had the best rainfall shower head we’ve ever had. Many places try, and most fail in providing nice fixtures and decent water pressure. Robes and disposable slippers were also provided. Plenty of room to unpack 2 full-size suitcases and store them out of the way. The sliding doors between the bedroom and living space were quiet to operate, heavy, and thick. This provided a good barrier for me to rise early and get some work done before my wife. I didn’t test the speed of the included Wi-Fi but it was plenty fast for the large files I access online for work. The wi-fi worked seamlessly anywhere on premise and out into the ocean (I only know this because I was receiving texts o

We just got home from a week at Desire Pearl and we were sorry to leave this wonderful resort. We had a relaxing week of doing nothing but walking the beach, lying in our poolside bed and over-indulging at the swim up bar. We loved all three restaurants and our junior suite with a plunge pool (right on the beach) was amazing. But the real reason we enjoyed our stay so immensely was the outstanding staff. Whoever heads the HR department for this resort has a remarkable ability to hire the kindest, most energetic and most sincere men and women. We've stayed at Pearl over 20 times and keep returning due to the care and service we receive - from the moment we arrive until we depart (sadly) for the airport. During this stay when we arrived we were greeted by ALEXIS with a huge hug and a helping hand (as always). FRANK at the front desk made our check-in process seamless and was able to upgrade us to our favorite room (Starfish building room 76). Once unpacked, we were given a poolside bed by MIGUEL and for the following week he and VICTOR, HORATIO and ANTONIO ensured we had our place by the pool. The four of them work non-stop to keep everyone in beds and chairs. And you can't walk by their station without receiving a hug or a high five. We ate at all three restaurants and are torn between Pearl and Suki as to which we liked best. At Pearl we were always greeted by one of the resorts most talented and dedicated employees, CECI. She is an amazing women who can answer any question about the resort and who we've watched develop as one of the resort's most valuable assets. She works non-stop but always makes time to visit with us and make us feel like we're part of the Desire family. At Pearl ISAAC provided us with amazing service, Spanish lessons, and many laughs as well - he is a true gentleman and represents their resort extremely well. The food was amazing and is rotated every three days, between Mediterranian, Italian and French. We also greatly enjoyed our meals at Suki, where SANTIAGO and BELEN provided us with excellent service - our drinks were never empty and they happily accomodated a special request that made our meal healthier and more to our liking. The breakfast and lunch buffets are excellent as well, with many healthy choices, always a huge selection of fresh fruit and made to order dishes like omelets, tacos and pizzas. Our morning always started with espresso from the coffee bar, made with a smile and energetic ”good morning” by either YOLANDA or SERVANDO, followed by breakfast where the very sweet hostess ESMERALDA always greeted us with her big smile and warm hello. ESTEFANY and WILBERT provided us excellent service during our breakfast and lunches, they were both so kind and helpful. During the day we hung in our poolside bed or at the swim up bar and our drinks were never empty thanks to SERVANDO, GABI and YOLANDA. The three of them must walk ten miles a day. But they do it with an amazing attitude and always seem to enjoy

They personalized our experience with towel swans and rose petals. Loved it

This place is so amazing. Perfect spot for families and to get away from all the fast pace of life. Definitely a spot we will be returning to. The food was delicious, the service was out of this world. The concierge Liza was great and the kids club was so nice to have for the kids they loved it. The people here made you feel at home and so hospitable. Resort was clean and room was cleaned daily. Love this place one of my top 5 places to vacation for sure 🏝️

The facilities in the room are a bit old The dehumidification was not done well and the quilt was damp. Other than that everything is great

Food was well above average for dinner. Waiters are all very attentive and made very good recommendations to our party. Breakfast and lunch not very good. Recommend ordering off the menu, not buffet. Gym facilty is the best I've seen in my travels. Staff needs to keep people from hogging certain high demand equipment. Second gym at the Grand was also good for high demand times. Beach is just okay, but the pools are beautiful and drink service can't be beat. All top shelf liquor, some minor complaints from other travelers about beer selection. Hotel in great shape, parking was not well organized and entertainment was average.