Servatur Eden & Buganvillas

Clean & comfortable beds, quiet & great free shuttle to nearest beach, great pool & spacious restaurant area. Good shop at front entrance, hotel is close to bars, cafe & restaurants, you can get a taxi to other parts of coast, 10mins to (Puerto Rico) where you can take lovely boat trips to other islands. Would definitely recommend staying here

Great rooms ,clean , great food. Near shops ,bars ect Entertainment not as good as last year . Pool area was filthy, cleaned once in a week. Pool full of dead insects Toilets not cleaned either. Used sanitary towels ect on the floor Was revolting Complained to 5 different staff including Tui rep but strangely Tui have no record of this

We stayed in the adult only part buganvillas, we had a ground floor room with terrace. Room was great plenty of room air on included. The hotel is lovely very quiet and relaxing. It's directly opposite the Europa centre but you don't get the noise at night! We've already booked to go back. Definitely recommend staying here. Lovely cocktails from the bar. We stayed self catering but everyone said the food was good.

Basic but clean and well maintained, We had a steal for an August school holiday break and would definitely go back for the price we paid. Only gripe is the whole sun bed situation but thats not the hotels fault I don’t know why us British have a towel hogging sun bed obsession…. Towels down and nobody sat on the sun beds…. It’s like putting a pair of shoes in a queue…..

Fabulous hotel. Staff friendly and helpful. Large apartments everything you need in them.. Looking to going back in a few weeks.

Never before have I been made to feel so welcome by the staff at a hotel! The hotel is comfortable, clean and nice, the food is good, but what makes the hotel a gem? It's the wonderful people who work there! Your smiles and pleasant conversations, remembering my name and knowing what we like, thinking of us before we arrive at the restaurant. My mother feels like a queen with your lovely service, and like part of your family. I can understand why she will come back to you year after year!

Absolutely fabulous value for the money. Staying in room ‘58’ swim up room. Although no view as it’s a ‘terrace’ view it absolutely doesn’t disappoint. The swim up pool is amazing, great size, depth and temperature. It is worth hiring the air conditioning unit (I hired 2 large) as we’re all not used to the heat! And my goodness is it HOT! Food is ok, some really really nice dishes, some mediocre but none of us are hungry. Literally a 1 minute walk to get to ‘europa’ shopping centre, basically full of bars, souvenir shops and another small supermarket. Theres a small supermarket attached to the hotel too that’s good and stocks most necessities at not bad prices. Super clean, lovely staff. Beds are comfy but it is worth noting that the ‘double bed’ is actually 2 separate beds on wheels pushed together! Not one for new couples or newlyweds! The ‘pull out bed’ in the living room is a pull out bed under the sofa and the other person sleeps on the sofa! fYI if you do have the terrace swim up then be warned of creepy men stood on the road (that’s at the top of the wall) looking down into the swimming pool/kids! They can be found working in Europa in the restaurants! Also… my husband got offered some white powder after using the ATM. Safe in the day, not so safe after 8:30!

We had the worst experience of our lives at this apartment hotel. My child became seriously ill during our stay due to the terrible hygiene. The swimming pool was dirty, there were flies everywhere around the food, and the apartment had no air conditioning. Because of the heat and her fever, she could not cool down, started getting nosebleeds, and we had to take her to the emergency room. When we came back, she needed to go to a medical center again. We asked the blonde receptionist for help, even just to call a taxi. She showed zero empathy and refused to help. No one from the hotel assisted us at all. Because of this, my child's father had to fly in urgently from the Netherlands to help us. The reception then wanted to charge us extra for him, even though he only slept on the couch in our apartment to take care of his sick daughter. This place is not even worth 1 star. It is unsafe and the staff has no care for guests in a crisis. I am writing this to warn other families. Do not stay here.

On arriving at the Eden we were quickly checked in and all the information we needed given. Our 2 bedroom swim up room (number 45&46) was spacious clean with a kitchenette you had a coffee machine, kettle and all cutlery you needed, bathroom was a shower and always hot water, a hairdryer. Our balcony was spacious on one side we had table and 4 chairs then 2 Sun beds on, had steps going in the pool and opposite our balcony was a garden area with sun beds on for the use of swim up room customers. We had sun all day on the garden area then from 2 pm it was on our terrace. Food plentiful with a great variety of choice. Drinks were good all the usual beer, Prosecco, wine and sprits. The staff worked hard and always willing to help and friendly. Location was ok did have the Europa centre about 3 minutes walk which was ok,but do need to get taxis to visit other areas they were not walking distance. We had a lovely time but I think it would off been a total different experience if we didn’t have a swim up room , as people were putting towels on beds very early in the morning around 5 am. We also paid for air conditioning.