Hotel Costa Del Sol

We were at this hotel from January 1-14, 2024. This was our fourth time to the Costa del Sol but we found it not as good this time. Their food seems to cater to the Mexican people; not so much to the Canadian/American taste. Also my husband is Celiac and other years they seemed more willing to please and cater to his needs; this year not so much. Even though our travel agent had specially requested gluten-free food for his needs, and they had contacted her to advise they would file the request for our arrival, it took until the Saturday until we finally got a letter from Guest Services advising the head-waiters in Spanish (we had arrived on the Sunday before!) to please prepare a gluten-free meal for him. Also when we first arrived I spoke to someone at the main desk, also showing them a Spanish printout form in Spanish explaining about his gluten-free needs. We dined mostly in the Buffet and in the past years the head-waiters there would always acknowledge our arrival into the restaurant and ask what my husband would like them to prepare. This time they seemed to almost ignore us and I'd have to approach them to remind them of his gluten-free need to place his order for the especially-prepared meal. It was most frustrating!