Plaza Pelicanos Club Beach Resort All Inclusive

The algorithm used by either the hotel or Trip.com changed the date I had requested and I paid without knowing they had changed the date. I requested help from Trip.com and was rejected. I paid for a room I could not use. Bad business!

I was not allowed in my room. ******* you did not include me in my reservation. I richard torres was waiting for my room 3 and a half hours after my chek in exhausted in the heat. Was the wife that has diabetes? Luis escobedo and rosa chaves where my guests and on top of that. I got charged. 37000 pesos. We really need to get ahold of you.

We've stayed at this resort twice now. The one bedroom suites are perfect for our little family, two adults and a daughter. Having two bathrooms is very convenient as well. Would highly recommend. This is a smaller resort with lots of families, a little dated but still an excellent choice.

The hotel is decent for a three-star rating. The food is good—quite varied and tasty. The only downside is that entertainment, including the disco or evening shows, requires an extra fee. Because of that, the evenings can be rather скучно (a bit boring). Overall, it’s okay for a three-star hotel.

Beach view was great but one has to walk about 2 minutes to see it. It's not like you walk out the resort doors and it's there.

The main build has no direct access to the beach so we upgraded to the other building. Food was pretty bland and mostly the same every day in the buffet. The staff ask every time you are seated about allergies but do not offer to help figure out which foods are okay. My child is celiac and it was a struggle at every meal to figure out what he could eat. On our last day he became ill (most likely from accidental gluten exposure ). The beach was decent but jellyfish were present, which was a deterrent. The overall experience was just okay. We are not travellers that expect fancy, but we were very ready to leave after 7 days.

Choose a different resort! Limited buffet and specialty restaurants. Room was terrible, no lamp shades on lamps. Ceiling cracked and falling in the bathroom. Small slippery tub, hard to get into for shower. No entertainment

Clean rooms, staff is excellent. Beach access and beach pool great. Pool is going to get tile repair. Food was pretty good. I upgraded. My room with no problem for a better view. Be prepared as hot water is really not a “hot” commodity. The resort is older so you do not have 5 star rating but price was very good and the staff makes up for it. Easy walk for 2 blocks to a mall and Soriano store if needed inc food , pharmacy etc. great Mexican fiesta dinner at beach pool.