Crowne Plaza PUNE CITY CENTRE by IHG

Towel seems to be dirty and not dried after wash. Send my clothes for laundry but it took me more than 2 times communicating with the staff to get it as it seems that the command of english is slightly lacking. Lastly, there seems to be a KPI for the staff to keep asking customers on feedbacks which is not natural and seems deliberate.

AC too cold can’t tune, refrigerator doesn’t work, WiFi always disconnect, poor communication with staff. Facility in room generally broken or loose. Very bad smell in G/F restaurant and roof top bar order food pending almost 1 hour

It was a good hotel. I liked the stay there. Staff was very cooperative.

Room is big and nice. The hotel is a bit old (you can smell the mold sometime) but it's nice overall

I stayed here one night while in the city for some business meetings. The location is quite good, in the city center. Room and washroom are both quite wide and spacious but a bit outdated, furniture results a bit work out, anyway for one night in the city it’s ok. Breakfast quality was a bit average, but you can find both Indians and continental options. Gym is basic, but with a good variety of machines and a very nice view over the city during sunrise. Something to improve: I found some black hair under the sheets (I am blond) and the room was a bit dusty: suggest the hotel staff to care a bit more about cleanliness.

The location is good. Rooms are okay but the most disappointing part is the swimming pool

Crowne plaza to improve their quality

Horrible... the room condition is horrible. Old and run down. Blind not working, table lamination bloating, window curtain stains, shower hoses badly stained... terrible . Complained to tje hotel staff and they acknowledge and said that hotel will be renovating soon.

The hotel provided a comfortable and pleasant stay. The room was clean, well-maintained, and equipped with all essentials. The staff was courteous and attentive, ensuring a smooth experience. The location was convenient, with easy access to nearby attractions. Overall, it was a great stay, and I would recommend this hotel