Hotel Kala Sagar

Need to Improve Room Service & Room cleanliness

The hotel reception whilst checking us in decided to break away to serve Indian guests during our check in process! Only one lift for such a big hotel, the rooms weren’t of the best standard having mould in the wardrobe, the tiled floors in the rooms were in dire need of a good cleaning, the bathroom was adequate but all the grouting was mouldy, the drain for the shower was diagonally opposite the shower, so the floor didn’t drain properly leaving a very slippery floor, The Indian function we attended was lovely and well organised by the family, The celebration Indian traditional meal afterwards was outstanding! Only check out the next day none of our cards wouldn’t work, this was again due to them being “International” cards! We found repeatedly that Only Indian cards were acceptable, even in the ATM! We have never had this issue before when visiting India.the language barrier is manageable. I

I have also shared your feedback with the entire team, which truly drives us to give our very best. Guest service and satisfaction are of utmost importance at HOTEL KALA SAGAR , and we are glad that we were able to live up to your expectations. Please do recommend KALA SAGAR to your friends and family as the perfect stay in the most vibrant area of Pimpri. We wholeheartedly look forward to you staying with us again in the near future.

Amenities were in place, but the furniture and utilities are somewhat dated. The room door was difficult to close and would not latch properly because the door frame was not aligned properly with the door.

Location is good, but facilities not upto mark, tv not working, Ac not cooling, room has smell, bedsheet not good

No lift is working, stained wah basin and bathroom. Not worth for the amount paid. No dental kit and shaving kit. worst experience.

No towels and room very odour. Poor maintenance, Tv just for wall show case - not working. House keeping people are all granted to to touch gusts things just like that.

awsome experience. hotel hygiene and food quality is very good good supporting staff good for money

I have to wait at reception for 1 hr. to check-in. service is also not good. I booked it for 2 days but didn't get a water bottle after multiple request. Staffs are not supportive . Also. room was not maintained.