I have been visiting Subderban for years now and everytime I would come to Pune - there was no other hotel I would agree to stay at. That’s how good they USED TO BE. I recently tried to make my booking and attempted to call the hotel as it was showing sold out on third party platforms. I tried calling them several times (never mind trying the ordeal of trying to find the right number on the internet or their own website) just to make a booking but talking to their team was a painful experience and I just couldn’t get through. Finally I got lucky and was able to make a booking on MMT, but unfortunately due to my father’s health had to cancel at the last minute. Whilst I understand the booking had a no refund policy, I thought they could make it an exception and maybe move the date. But the team were first NOT APPROACHABLE, REFUSED TO UNDERSTAND MY SITUATION, KEPT ME HANGING SINCE THE MANAGER ON DUTY WAS ALWAYS SOMEPLACE ELSE BUT AT THE RECEPTION AND I GOT NO CALL BACK OR CLOSURES FROM THEM OR MAKE MY TRIP. I would highly recommend everyone to avoid booking Subderban and it’s futile if you have to rely on the MMT team for any closure as well.
