Guest User
January 4, 2026
Oxford Golf Course Resort projects itself as a premium 5 star property, but our experience was far from that. The main issue throughout the stay was a lack of service and attention to guest comfort. At arrival, welcome drinks were not offered, even after reminding the staff at check-in. Although we had paid in advance for an extra adult, the room was not prepared accordingly. From the very start, the bathroom had a leaking wash basin and water stains on the shower glass shelves, mosquitoes inside, which is unacceptable for a so-called luxury resort. We were travelling with senior citizen parents, a 9-month-old infant, and a pet. Based on staff recommendation, we booked the Iconic building, but it turned out to be ~150 metres uphill from the restaurant and main amenities. To make matters worse, food options at the Iconic building were extremely limited, forcing us to walk to the clubhouse near the Residency building for any decent meal. Shockingly, no internal transport, club cars, cars or golf carts were provided, except for breakfast. When questioned why the same wasn’t available for lunch or dinner, no proper explanation was given. This was especially disappointing since we were the only guests staying in the entire Iconic building, yet no special consideration or assistance was offered. The paid golf practice range experience was equally poor. As in-house guests, the charges should have been easily added to our room bill, but instead we were directed to the pro shop. It took nearly 20 minutes to process payment for two adults, citing printer issues, while the attendant was occupied with other tasks. Once at the range, there was no guidance for first-timers, no hospitality, and very poorly maintained equipment, with unsafe grips. Dining and breakfast overall was little above average at its best. Additionally, the swimming pool was unavailable due to a wedding photoshoot/setup, meaning we couldn’t conveniently use facilities despite being paying guests, plus the transfer hassle from room to club house. This was meant to be a New Year family getaway, but it turned into a frustrating and disappointing experience. The resort seriously needs to improve its service standards, coordination, and guest-first approach before claiming a premium status, specially for the guests staying at Iconic building.
