David
February 27, 2024
Would not recommend for parents or English speakers!
Site is under construction and noisy. Most people vacationing here speak Spanish, which is fine of course, but staff struggle with English and we were clearly treated differently. When we arrived, everyone was greeted with drinks, but we were not. At our first meal we tried to wrap up some food for our baby like another family just had and they said no. When we asked why they did for them they shrugged us off. We were met for a sales pitch where we were informed ******* price was double the price if we booked with the resort. That we should have known there was construction, and that this was the newest property and not as good as the others. Pretty feel bad. Never coming back to this property. Water park is good for kids, but overall I want to feel welcomed on vacation and not like a brushed aside family.