Serenade Punta Cana Beach & Spa Resort
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Punta Cana
Serenade Punta Cana Beach & Spa Resort
Health Protected
#2 of Family Hotels in La Altagracia
Playa, Punta Cana, La Altagracia, Dominican Republic
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With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This luxury property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.Show More
We Price Match
4/5Very Good·Great Location
Good experience
SissiAll 103 Reviews
Amenities
Outdoor Swimming PoolExclusive Beach AreaBeach VolleyballSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeBarNightclub
All Amenities
Surroundings
Airport: Punta Cana International Airport
(10.2 miles)
Landmarks: Pearl Beach Club
(200 ft)
Landmarks: Dolphin Explorer
(1500 ft)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
14
Superior Jacuzzi Room with Sea View
2 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
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13
Premium Suite
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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8
Luxury Room, Pool Access
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
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13
Luxury Tropical Room with Garden View Non smoking
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
Check Availability
26
Luxury Master Suite Non smoking
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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Guest Reviews(103)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4.1
- Service3.8
Mikke CO
March 23, 2024
Beautiful place to stay, but the service in front desk is not friendly, the guys who work there don’t have a good service attitude, I got a really bad time trying to get check out lat because my flight was delayed and we needed a place to stay, definitely I think this hotel has many good things except the front desk staff
Guest User
March 30, 2024
I don't want to be too negative, because in the end, my family had a wonderful Spring vacation in Punta Cana. Our room was spacious and the buffet restaurant was good with plenty of options for breakfast, lunch, and dinner. The resort was also very accommodating to kids. However, there is construction on one side of the resort which is separated by a bamboo fence and there is sewer water running under the bamboo, causing the entire side of the resort to smell like sewer water. It was really bad. The front desk appeared to be understaffed and phone calls to them were often unanswered. During our stay the internet went out for approximately 24 hrs and the staff couldn't provide any updates or estimated time the situation would resolve. We ate 2 nights at the a-la-carte restaurants, but the service was too slow, especially with little kids, and orders ended up wrong or missing altogether. After the second disappointing night we agreed to go to the buffet each night for dinner. Fortunately, there was enough variety to keep things enjoyable there. The general consensus, in talking to other guest, was that everyone felt it was a very "affordable" resort. Given the price, I'm not overly disappointed with the experience, but we won't be returning.
Sissi
December 21, 2023
Good experience
Brittany
March 5, 2024
We stayed for 7 nights and it was an absolute dream! I have no complaints other than loud children all the time but it’s my own fault for not booking the adult only side. The theatre had a good variety of shows the only down side was it was very loud speakers so people had to keep leaving. The grounds were in 10/10 shape they were always taking care of things. A lot of different food options. ( I highly recommend the Italian ala carte). The beach was stunning and the pools were clean. I would return.
Cotina
March 4, 2024
I love how they had 2 sides, the restaurant's were absolutely amazing each day, the only thing i didn't like was the hot water Didn't work inside my room
Patty
March 3, 2024
The hotel smelled bad, the food was not great, majority of the staff were not nice. I wouldn’t recommend this hotel AT ALL
The adult one next door was a little better but we had to pay $80 per day per person to enter which is ridiculous.
Pedro A
March 3, 2024
I like the service people they were amazingly friendly. The only thread I was placed in the family area, I don’t know if it was ******* mistake, but it wasn’t a big deal. I love the stay in the hotel. The people are very friendly and the food was delicious.
Raghib
March 2, 2024
Great property. We came during the week and they offered us an upgrade which was worth it. Service at Italian and steak house was below avg. They couldnt speak in english and ended up getting the whole order wrong. Bar service in the lobby and the beach is great but other areas they need to work on. Highly recommend the spa
Samantha
March 2, 2024
Let’s get to it…staff were generally nice , accommodating and smiled however there are staff that clearly are there to work and nothing more. Had a rude experience at front desk. Con: they trick you into a time share presentation, don’t let the front desk hand you off to anyone else but the person taking your luggage to your room! Otherwise, they will tell you a person is going to give you a “tour” of the resort , this is a lie! We got caught up in a two hour presentation to offer us a $20,000 vacation club we kept saying we didn’t want!
Restaurants: okay, excellent food. Don’t book the last reservation around 9:15 bc they close at 10 pm and the service at this time is rushed , non attentive and we were brought food that wasn’t what we ordered and it lacked the quality we received when we had an early dinner time.
Grounds: immaculate, clean and staff is always cleaning.
Rooms: clean , master luxury suite was spacious…cons: the bathroom shower sucks! It’s open to the bedroom area (no privacy) and the water from the shower gets on the floor.
Beach: Staff cleans seaweed through out the day. Cons: hotel needs to change policy about other guests leaving their towel on chairs and literally not occupying beach chairs until hours later. The staff walking around should be able to pick those up after an hour of an empty beach chair. Seen people get into an argument bc someone claimed a chair that was clearly unoccupied for HOURS (until the beach goer decided to show up).
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 00:00–12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 2 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2020
- Number of Rooms: 25
With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This luxury property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Bar
Nightclub
Restaurant
Meeting Room
Multi-function Room
Children's Pool
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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