Serenade Punta Cana Beach & Spa Resort
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Punta Cana
Serenade Punta Cana Beach & Spa Resort
#2 of Family Hotels in Punta Cana
Playa, Punta Cana, La Altagracia, Dominican Republic
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With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This luxury property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.Show More
We Price Match
4/5Very Good·Great Location
Good experience
SissiAll 104 Reviews
Amenities
Outdoor Swimming PoolExclusive Beach AreaBeach VolleyballSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeBarNightclub
All Amenities
Surroundings
Airport: Punta Cana International Airport
(10.2 miles)
Landmarks: Pearl Beach Club
(200 ft)
Landmarks: Dolphin Explorer
(1500 ft)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
14
Superior Jacuzzi Room with Sea View
2 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
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13
Premium Suite
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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8
Luxury Room, Pool Access
Free Wi-Fi
Non-smoking
Air Conditioning
Private bathroom
Minibar
TV
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13
Luxury Tropical Room with Garden View Non smoking
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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26
Luxury Master Suite Non smoking
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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Guest Reviews(104)
4/5
Very Good
Verified Reviews- Cleanliness4.1
- Amenities4.1
- Location4.1
- Service3.8
Mikke CO
March 23, 2024
Beautiful place to stay, but the service in front desk is not friendly, the guys who work there don’t have a good service attitude, I got a really bad time trying to get check out lat because my flight was delayed and we needed a place to stay, definitely I think this hotel has many good things except the front desk staff
Guest User
March 30, 2024
I don't want to be too negative, because in the end, my family had a wonderful Spring vacation in Punta Cana. Our room was spacious and the buffet restaurant was good with plenty of options for breakfast, lunch, and dinner. The resort was also very accommodating to kids. However, there is construction on one side of the resort which is separated by a bamboo fence and there is sewer water running under the bamboo, causing the entire side of the resort to smell like sewer water. It was really bad. The front desk appeared to be understaffed and phone calls to them were often unanswered. During our stay the internet went out for approximately 24 hrs and the staff couldn't provide any updates or estimated time the situation would resolve. We ate 2 nights at the a-la-carte restaurants, but the service was too slow, especially with little kids, and orders ended up wrong or missing altogether. After the second disappointing night we agreed to go to the buffet each night for dinner. Fortunately, there was enough variety to keep things enjoyable there. The general consensus, in talking to other guest, was that everyone felt it was a very "affordable" resort. Given the price, I'm not overly disappointed with the experience, but we won't be returning.
Sissi
December 21, 2023
Good experience
singhnarinder
June 7, 2024
Good resort ,food ,service and location ,worth for families
Somsavath En
March 19, 2024
Room was clean and upgraded from what was booked. So ended up with super large balcony view of pool and ocean. Only ate at the buffet and was good variety. If you are planning on beach chairs get there super early as people start holding/saving chairs as early as 8 and don’t even show up until after 11am. Plenty of chairs available after 3pm. There was seaweed on beach and water however crews were out cleaning it. Water was refreshing. Drinks were great. Pools still had plenty of room for you to swim and enjoy. Biggest pet peeve was we were there for a quick weekend get away to relax and kept getting solicited by vacation package people, spa, excursions and guys on beach.
Danielle Harley
March 18, 2024
I had high hopes for The Serenade based on recent reviews of the resort.
The positives: property is well maintained and the resort is beautifully designed, with ample indoor and outdoor seating. The shows were fun and entertaining!
The negatives: food was disappointing in all aspects at both the buffet and restaurants. The meat was consistently undercooked (if not raw) or overly well done. Several people we met at the resort were ill with food poisoning. DO NOT eat the paella, stews, etc. prepared in the large pan on the beach. The chicken and meat in the stew were raw and they served it without using a food thermometer to check the temp.
I ordered the beef tenderloin at the Italian restaurant medium rare. It was a 2-inch beautiful cut of meat that came out blue and was clearly seared on each side for 1-2 minutes. After your meat dishes are served at any restaurant (The Cut, Bellum, or Olivo) do not expect anybody to check on your dish or observe you aren't eating your meal. You can expect to be sitting with a mooing steak for 30 minutes before you can flag a server down.
To say the service at the restaurants, buffet, pool bars, and front desk is lacking is an understatement. The staff largely appear inconvenienced and make you feel like a burden even when speaking to them in Spanish.
Big shout out to Wilfredo and team in the Lobby Bar! They make incredible cocktails and don't rush no matter how busy they get. Housekeeping staff was also attentive and sweet.
Lisa
March 17, 2024
Staff were not helpful, felt like you were bothering them. Door didn’t lock at all- called twice and never came. Flies in the bathroom the entire week. Sewer smell throughout the resort all day long. Buffet was not impressive. The fine dining options were worse than the buffet. Drinks were sugary cheap options nothing was good.
The only positive were the bartenders at the pools- they were friendly.
Lisa
March 16, 2024
This resort totally met our expectations! It is exceptionally maintained, clean, and beautiful! The rooms have very comfortable beds, and are kept in excellent condition. Our kids loved the water parks, and being picky eaters, they found a wide assortment of food choices at the buffet. The a la cart restaurants are amazing (our favourite being The Chop), and once we got the hang of how reservations were made effectively (making reservations at 6:30 am), we were pros! There is ample pool space, and the water is warm. Great beach too with many cabanas. The entertainment staff are the most friendly of all of the staff. We were never hounded by staff about “time shares” or buying into extras. I would certainly recommend this resort, and would return again!
Marvel
March 16, 2024
no casinos, spa personel is mean and notbprofessioanl at all, limited staff for all the customers. Hotel staff is overworked nobody tips them.. Hotel smells terrible by the main entrance.. Pool chairs and beach chairs are always taken.. Beach is good..
Bartenders by the pool are nice and courteous..
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 00:00–12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 2 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental, Vegan
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2020
- Number of Rooms: 25
With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This luxury property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Bar
Nightclub
Restaurant
Meeting Room
Multi-function Room
Children's Pool
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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