The Chariot Resort & Spa

Very terrible experience, unhygienic, the bedsheets had to be changed due to blood stains present on them. The room and bathroom was smelling. The shower didn't work. Moreover the hotel management and staff are extremely unco-operative and rude. Never again this Resort.

I am constrained to formally escalate serious concerns regarding our recent stay and event conducted at your property on [mention dates]. While we initially expected the matter to be resolved at the property level, the issues experienced warrant corporate-level review and intervention. The property is positioned and marketed as a luxury establishment; however, the actual infrastructure, maintenance standards, and overall execution did not reflect the brand positioning. Despite prior coordination and confirmed scheduling of our celebration event, the program was interrupted midway and the singer was instructed to stop the performance without prior notice. This caused avoidable embarrassment and significantly impacted the event. Further, the sound system provided was substandard and faced repeated disruptions. Exposed wiring at the venue posed clear safety concerns that should not arise in a professionally managed property. We were also informed by the GM (Sales) that the hotel was “sold out,” yet services continued to be provided simultaneously. This contradictory communication raises concerns regarding operational transparency. Additionally: A GST-compliant invoice has not been issued despite repeated follow-ups. The swimming pool condition was below acceptable hygiene standards. The breakfast service on 07 February commenced late with limited initial availability of food items. General infrastructure and upkeep require significant improvement to meet expected hospitality benchmarks. While the staff were courteous, the overall coordination, planning, and management oversight were clearly inadequate for an event of this nature. We request the following: Immediate issuance of a GST-compliant invoice. A written clarification addressing each of the above concerns. Confirmation of corrective measures being implemented. Appropriate remedial action/compensation in view of the inconvenience caused. We expect a detailed response within 7 working days of receipt of this communication. Failing which, we will be compelled to explore appropriate formal remedies available under applicable consumer and statutory provisions. We trust the corporate office will treat this matter with the seriousness it deserves.

Hotel reception team Chinmayee, manisha mam, sayantan HOD , sneha mam, avanti , manpreet, rehman all staffs very well behaved and good relation with us throughout our stay for the group, will visit soon again when opportunity comes again. Keep up the good works......................................

We stayed at this hotel for 3 days during peak december season. Overall a pleasant experience. Morning breakfast is good. Staff is courteous. Rooms are bigger and the cleaning staff made sure they are available whenever help is needed and each day room was cleaned properly. Rooms can be made better with ambience/interiors given it is 4 star . Bathroom was clean but interiors can be made better given my experience of stay from all 3-4 stars.somehwhere i felt the room was 3 stars but the property view on the outside was 5 star. Judge for yourself based on the outside pics. Lot of function keep happening here so be ready for music or live fest at night (incase you are early sleep person this might be a hindrance) Did not like the gutka papers thrown around the campus (especially near the place where function are held). Otherwise the campus was clean. Beach is accessible from the property. Hopefully the owners can make it plastic free and support the clean environment Will definitely recommend or I will stay if I come here again

Wonderful experience Excellent care taker assistance. Excellent cleanliness. Excellent environments. Excellent restaurant food items.

Very nice good Staff very co operative Nice service We wish to meet again Good food and suitable for Sr citizen like us Once again thank you

Customer service on site was poor (it was fantastic on the phone).. travel desk arrangements with cab left Unsatisfied. Overall, not great experience considering the costs involved.

The hotel rooms are old and not well maintained. Staff is polite but undertrained

The hospitality was warm and welcoming, with the staff always attentive and ready to help, which made the stay comfortable from start to finish. The food served was fresh, flavorful, and well-prepared, offering a variety that caters to different tastes. Every meal felt thoughtfully curated, making dining a highlight of the visit. The ambiance of the hotel is another strong point—it strikes a fine balance between elegance and comfort. The interiors are tastefully designed, creating a relaxing atmosphere perfect for both leisure and business stays. Cleanliness and maintenance were also up to the mark, reflecting the hotel’s attention to detail. Overall, Hotel Chariot provides an excellent blend of good hospitality, delicious food, and a pleasing ambiance. It is a place I would gladly recommend to friends and family looking for a memorable stay.