Phoenix Resort Pyeongchang

This was a fantastic place to stay for enjoying both water activities and relaxation. The room was clean and the view was refreshing, which I really appreciated. Access to Blue Canyon was also very convenient. Parking was easy, and it's a great value for a family trip. I'd definitely want to visit again.

Booked a pet-friendly room for 4 people, but there was only one towel, so I had to request more. The room assignment is supposedly random, but it was just one queen bed with a duvet, and only one duvet was provided, so one person had to huddle up on the sofa to sleep. It was really chaotic. It's fine if you're just staying to use the Phoenix facilities, but for this price, I should have just booked a pension instead. Not good value for money.

The facilities were great for our family trip, but the parking lot was cramped and the directions to our room from the underground parking were unclear, which was inconvenient.

I was a bit disappointed by the limited number of convenience facilities and restaurants within the resort. There are a few more dining options if you drive out, but the parking is so cramped that I hesitated to move my car. The parking, which is limited to ground level and one underground floor, is incredibly difficult to navigate. Especially during check-in hours (3-4 PM), it's a parking war due to guests using the ski & board and water park for the day. A plus point, though, is the mobile check-in option, which helps avoid long waits to get your room number. Also, if you're using a stroller, be aware that when moving to the basement, the stroller path suddenly turns into stairs. So, for convenience, always use the outdoor path on the first floor. If you're going to the kids' lounge with a stroller, go towards Lotteria instead of Baskin-Robbins; it's right on the second floor. (The building itself has no elevator, only stairs.) This was my first time staying in the Green Wing condo, and the iron door closing, soundproofing, and people constantly smoking on the terrace (the smell kept coming in and was really annoying!) made me decide to avoid the Green and Orange Wings from now on.

The ondol (heated floor) was wonderfully warm, and we had a great stay. We even went up to the peak on the gondola at dawn as part of a New Year's event! We saw a beautiful sunrise and had a fantastic time.

Beyond being a ski-in/ski-out hotel, there's not much to praise. The rooms are relatively large. However, cleanliness and service were subpar, and it wasn't cheap either.

The walk to the ski slopes isn't particularly close, and breakfast is served at the adjacent hotel building (accessible via an underground passage). Our room was on the second floor, which was actually lower than the road next to it, so there was no view. The room had heated floors but no slippers. The mattress was incredibly thin; even stacked two high on the floor, it still felt very hard.